Michelle Marx

michelle marx edenvale - ▪ - Objectives Simply, to teach and knowledge share with others what I have learned over the years in the business world and to be good at it, whilst learning even more in the process. I have been trained and have skills in various fields due to being trained as a business analyst with Trudon and having been seconded to various fields. Experience Global Moderators 2020 to current Writer/Quality control - Profile creation. Story writing. Quality control/proofreading of written stories to go online. Renew It Greenstone 2016 - 2020 Admin Manager – Management of frontline staff. Meeting and exceeding target of 15 million by delivering ready vehicles. Resolving social media, head office and escalated complaints received via various mediums. Procurement. Surveys. KPI/KPA management. System updates and data capture. Workflow amendments to ensure service delivery. Off site visits. Dealing directly with suppliers for parts, check and reports and outwork requests. Follow up with various departments on payments/reimbursements. Reports and cash ups for management. Exco meetings. Lightstone and Hello Peter quality and service follow ups and actions. Debt collection for outstanding excesses. Assisting with fixing of vehicles with issues that did not require technicians. Claims and claim related issues from clients and insurance. Dealings with insurance and brokers for authorisations and warrantee issues/complaints/losses. Ensure clients collect vehicles. Supply stats on various issues. Capture warrantee files, invoices, complaints. Toots Towing & Logistics June 2015 – 2016 Office Manager - Full office management. Wages. Invoicing, statements & credit control. Fuel recons. Vehicle & road logistics. Quotes. Salvage coordination’s. Income & expenditure. Damages claims. Contract closures & negotiations. Staff management. Insurance SLA’s. Laid infrastructure & framework for company. Petty cash. Bookkeeping & month end reports. A to Z Roadside Assist December 2012 – May 2015 Business Manager – Full office management. Damages claims. Fuel consumption. Route control & despatch. Pricing & invoicing. Tracking. Insurance claims. Bookkeeping. Vehicle logistics. Staff management. Insurance agreements & SLA’s. Reason for leaving: Business closed down. Yellow Pages (a.k.a Trudon) February 1998 – November 2012 Customer Service Supervisor – Query management. Fraud investigations. Account management & collections. Recruitment. Conflict management. Labour laws. Staff management & retentions. Action plans & disciplinary actions. CCMA representation. Negotiation skills. Contract retentions & corrections. Budgets. Forecasting. Month end & weekly reports. Credit notes. Accpac. Selligent. Call centre monitoring. Call centre enhancements. Display adverts & online advertising. Maintain figures, aging & revenue. Data enhancement. Business Lead/Analyst – Change management. Train the trainer. CRM management. Business lead process & procedures. Data integrity & enhancement. Training manuals. Workflows. Proposals & planning. SLA’s. Job profiling & job specs. KPI & KPA setting. CRM development. Testing. Sign offs. Spec’ing of business requirement. Education XFE Academy – Netball Coaching/Principles and Management – Completed 2022 Bedfordview High School – Matric (Grade 10) – Completed 1995 Damelin Management School – CRM Management – Completed 2000 Career Skills (Pty) Ltd – Credit Management – Completed 2009 Dyna Core – Business Management – Completed 2012 Various in house systems and courses done and passed whilst in the employ of Yellow Pages. Achievements Primary School – Victrix Ludorum & full colours for netball & athletics High School – Victrix Ludorum & full colours for netball & athletics. Honours roll. Damelin – Distinction. Full bursary from company to study further. Work – Sent overseas by Yellow Pages to develop a CRM & data enhancement system for company with Truvo in Amsterdam & Belgium. Netball Achievements 2022 – Managed Eastern Gauteng Mix B Inter provincial team 2023 – Coached U14 Superleague team. Coached U14 Inter provincial team 2023 – Coached Mix B Inter provincial team References Yellow Pages - Roshni Manga 011 - A to Z Roadside Assist – Closed down Toots Towing & Logistics – Yousuf Paruk 082 - or Ahmed Paruk 082 -