Michelle Martin

MICHELLE MARTIN- SUMMARY I have been instrumental in SharePoint migrations (2007 to 2010), (2010 to 2013), and (2013 to Office 365). I have experience gathering business requirements, planning and building out-of-the-box and custom solutions, creating test scripts, and running UAT. My SharePoint experience also includes creating simple to complex workflows and forms, as well as, incorporating business processes in SharePoint. CAREER HIGHLIGHTS Increased SharePoint end-user understanding, productivity, and site usage Successfully managed and completed multiple concurrent projects TECHNICAL EXPERTISE SharePoint WSS MOSS 2007 SharePoint Server 2010 SharePoint Designer- InfoPath- SharePoint Online- Office 365 Microsoft Flow PowerApps MS Teams EDUCATION University of California, Berkeley, CA Bachelor of Arts, Social Science CERTIFICATIONS University of California, Berkeley Extension Project Management Certificate PROFESSIONAL EXPERIENCE ABM, Inc.Mar 2013 – Present SharePoint Consultant Development and Support Identify issue trends, communicate, and implement solutions Create business use case scenarios Create test scripts and conduct system testing Work closely with business units to gather business requirements for site creation and design Provide technical guidance and consultation for SharePoint 2007, 2010, 2013 and Office 365 system environments Incorporate business processes into Office 365 Develop forms utilizing PowerApps, InfoPath, or Microsoft Forms Develop automated workflows to streamline processes utilizing SharePoint Designer or Microsoft Flow Escalation point for SharePoint support and troubleshooting Provide guidance and direction in the resolution of escalated issues and/or complex SharePoint related problems Provided end-user support and fulfill intranet SharePoint website change requests Created SharePoint Learning Center for end user quick reference and to supplement end user support Project Management Successfully managed SharePoint 2010 to O365 post-migration activities Tracked and reported on project status Managed and remediated SP 2010 to Office 365 migration defects Managed multiple ongoing SharePoint and Office 365 projects developing capabilities and features Achievements Provided excellent and efficient end-user support Increased end-user productivity by incorporating business processes within SharePoint Increased end-user knowledge through effective training, governance, and best practices Managed and completed multiple projects within established timeframes Environments SharePoint-, Office 365, PowerBI, PowerApps, Microsoft Flow, SharePoint Designer-, HTML 5, CSS, InfoPath-, Lotus Notes, Basic JavaScript, Dreamweaver, Photoshop CC 2015, Salesforce, MS Office Suite- Intuit Inc.Feb 2012 – Aug 2013 SharePoint Systems Analyst Managed corporate intranet sites SharePoint lead in organization, administration, and end-user support for both intranet and team platforms Worked closely with business units to gather requirements for portal page design and site creation for both intranet and team platforms Organized and structured sites and information effectively for user community Identified excessive site complexity and suggest streamlined alternatives Liaised with development team and the SharePoint Site Management Service to align with governance and best practices Identified and implemented document management efficiencies Established SharePoint taxonomy design leveraging metadata Established SharePoint best practices Updated browser forms via InfoPath and SharePoint Designer Developed SharePoint Designer workflows to streamline processes Provided end-user support and fulfill intranet SharePoint website change requests Created SharePoint Designer workflows to streamline processes Created and published SharePoint pages with custom actions and specified design utilizing HTML and basic JavaScript Created training videos using Adobe Captivate Created tasks and burndown charts using Jira Achievements Managed and completed projects Successfully redesigned and reformatted SharePoint intranet pages Provided excellent and efficient end-user support Increased end-user productivity by incorporating business processes within SharePoint Increased end-user knowledge through effective training, governance, and best practices Managed and completed projects within established timeframes Environments SharePoint Enterprise 2010, SharePoint Designer-, SharePoint 2013 On-Premise, Dreamweaver, Photoshop CC 2015, InfoPath-, Remedy, Salesforce, HTML 5, CSS, Basic JavaScript, Jira Workers’ Compensation Insurance Rating BureauJuly 2011 – Mar 2012 Project Coordinator/SharePoint Site Administrator Created and maintained project plan/schedule Provided project task and effort analysis (% complete vs. plan, workload capacity, at-risk tasks, etc.) to team leads via MS Project and MS Access Participated in 2007 to 2010 migration planning Performed post-migration activities – re-established permissions and re-created SP Designer Workflows Monitored and updated risks, issues, and action items via SharePoint lists and workflows Followed up with team leads and documented assigned task status updates via SharePoint lists Performed SharePoint organization and administration Established an efficient SharePoint taxonomy design leveraging metadata increasing search capability and productivity Trained and provided on-going support to 90 end-users Established SharePoint best practices and governance Developed SharePoint Designer workflows to streamline processes Maintained SharePoint project site by utilizing lists, libraries, and InfoPath forms Created and maintained web parts Utilized InfoPath 2010 to customize forms Achievements Increased end-user productivity and site usage by incorporating SharePoint within the business processes Increased end-user knowledge through effective training, governance, and best practices Increased search capability by utilizing metadata Successful project completion Environments SharePoint Enterprise 2010, SharePoint Designer-, InfoPath-, MS Office Suite 2010, MS Project 2010, HTML University of California, BerkeleyNov 2010 – July 2011 Project Coordinator/SharePoint Site Administrator Provided Hyperion Planning system implementation and deployment coordination Developed and maintained project plan Tracked project issues, action items, resolutions, and project document management Provided project task and effort analysis (% complete vs. plan, workload capacity, at-risk tasks, etc.) to team leads via MS Project and MS Access Reconciled project invoices and followed-up with vendors On-boarded new employees/consultants Coordinated training registration and logistics Performed SharePoint organization and administration Trained and provided SharePoint support to 50 end-users Established SharePoint best practices and governance Utilized InfoPath to customize project forms Achievements Incorporated SharePoint into the project team process flow Successfully trained team members on SharePoint usage Successful project completion Environments SharePoint Foundation 2010, SharePoint Designer 2010, InfoPath 2010, MS Access 2010, MS Project 2010, HTML Genentech Inc.Apr 2010 – Aug 2010 SalesForce Business Analyst Provided account data management and SalesForce operations support to the Managed Care Field Teams Created and aligned Contract Strategy Management accounts within SalesForce Effectively communicated and set expectations with field team Coordinated and conducted field team SalesForce training Performed account data maintenance within SalesForce Performed issue, metrics, and enhancement tracking and follow up Efficiently prioritized and executed support requests within an appropriate timeframe Achievements Quickly learned SalesForce to effectively train and support end-users Successfully aligned accounts Successful project completion Environments SalesForce, OpenText LiveLink Palo Alto Medical FoundationNov 2008 – Apr 2010 IT Project Coordinator/SharePoint Site Administrator Provided Epic eHR system implementation and deployment coordination Facilitated project team meetings and published meeting minutes Created and maintained deployment schedules Maintained project documentation Maintained change management requests Created and distributed bi-monthly project status reports via SharePoint and Project Server integration Monitored and tracked action items, issues, and task owner completion of project tasks utilizing SharePoint Achievements Kept project team members on task and on time Successful project completion Environments SharePoint 2007, MS Office 2007, MS Project Professional 2007, MS Project Server, InfoPath 2007 Symantec, Inc.May 2008 – Oct 2008 IT Project Coordinator/SharePoint Site Administrator Facilitated project team and sub-team meetings Monitored, tracked, and updated project timeline and issues Monitored and tracked task owner completion of project tasks Published and maintained core team weekly status tracking Maintained project documentation Performed SharePoint administrator duties and provided end user support Ensured all UAT and training participants had appropriate Oracle system access Achievements Provided excellent project and SharePoint end-user support Successful project completion Environments SharePoint Server 2007, MS Project 2007, InfoPath 2007 APT Pharmaceuticals, Inc.June 2007 – May 2008 Supply Chain Project Manager/SharePoint Site Collection Administrator Managed Phase I and Phase III development projects as well as an Early Access Program (EAP) while adhering to GMP and GCP guidelines. Responsible for supply chain management, sourcing, and projections Managed drug supply distribution vendors, manufacturers, contracts, and project documentation while adhering to GMP guidelines Created and maintained project schedule Provided project status updates, communicated project milestones, and achievements Documented and tracked action items and issues Facilitated cross-functional project team meetings and captured minutes Created and maintained SharePoint project site Configured SharePoint security/permissions Achievements Learned the drug development process and performed supply chain management for multiple projects Created supply chain inventory and clinical safety databases to increase productivity and efficiency Successful project completion Environments MS Access 2003, MS Project 2003, SharePoint Portal Server 2003 GenentechJan 2007 – Aug 2007 IT Project Coordinator Provided SAP system implementation and deployment coordination Documented project business, system processes, and current and future-state workflows Created and maintained project plan Facilitated sub-team meetings and captured minutes Documented and tracked action items and issues Maintained effective communication between interrelated projects and teams Achievements Selected to manage manufacturing sub-team Environments SAP, Visio, LiveLink Chiron Corporation July 2003 – Aug 2006 IT Project Coordinator/OPX2 and LiveLink System Administrator Gathered and documented system requirements Documented current and future-state workflows and folder structure Reviewed and provided input on use case scenarios, standard requirements, functional and design specifications Participated in system validation, preparation and testing while adhering to GMP and GXP guidelines Developed and executed project communication plan and change management strategy Provided project status updates and communicated project goals to executive management and staff Developed training materials Trained and provided support to 200 end-users Configured LiveLink security based on Information Management requirements Achievements Selected by executive management to assist in two critical system implementations Rapidly learned the OPX2 Pharma and LiveLink systems in order to effectively train and support end users Successfully trained and supported Vaccines business unit end users located in Italy Created and distributed a Drug Development newsletter to improve business unit communication Environments Planisware OPX2 Pharma, OpenText LiveLink, Visio 2003, MS Project 2003