Ms. Michelle A. Marasigan
Mobile Number: -
Email Address:-
Career Objective
Aspiring to gain further development in a challenging career and experience with a company that offers a genuine opportunity for progression. And looking to serve with my utmost capabilities to the company that will give me a chance to prove my worth, and utilize my diverse experience and skills.
Skills and Competencies
- Has effective written and verbal communication skill
- Has the ability to interact with clients in a professional manner
- Is self-motivated and hardworking
- Willing to undergo training that will further enhance my skills
- Could operate effectively with Microsoft Office Tools namely Word, Excel and PowerPoint
- Training course in SAP Business One
Work Experience
Credit Customer Service (American Client)
Alorica Phils Inc.
SM Lipa, Lipa City, Batangas City, Philippines
September 2015- September 2017
- Receive inbound calls
- Handles customer payment
- Assist customer with their credit card inquiries
- Explains the billing statements to the customer
- Process due date change; waive late fees and other finance charges
Customer Service Representative (American Client)
Teletech Customer Care Management
Robinson’s Place, Lipa City, Batangas City, Philippines
April 2014- May 2015
- Receive inbound calls
- Answer questions about product details
- Assist providers with inquiries regarding about member’s insurance coverage
- Listen attentively to provider needs and concern’s; demonstrate empathy
- Effectively transfer misdirected provider request to an appropriate party
- Participate in activities designed to improve customer satisfaction and business performance
- Adhere to company policies and guidelines
- Records provider inquiries by documenting
- Maintain broad knowledge of the company’s product and services
- Escalate any issues to management appropriately
- Deliver prompt and professional solutions for customer inquiries via direct contact, phone etc.
Customer Service Representative (Australian Client)
Teletech Customer Care Management
Robinson’s Place, Lipa City, Batangas, Philippines
October 2008- August 2012
- Process orders placed by customer’s over the phone or through sales stores
- Handle both simple and complex request with advance knowledge of process and systems
- To meet consistently meet average productivity targets on a daily basis
- Communicate effectively with teams/individuals in the program to ensure high quality and timely expedition of customer request
- Contribute ideas on ways to resolve problems to better serve the customer or improve productivity
Production Operator
Epson Precision Philippines Inc.
Lima Technology Center, Lipa City, Batangas, 4217, Philippines
October 2005- February 2006
- Deliver excellent service at all times
- Always adhere to all company policies and procedures
- Work under the guidance of Supervisor to perform and complete the assigned duties in timely manner.
- Operate equipment safely and effectively for production processing.
- Follow safety procedures and company policies for equipment operation.
Educational Background
Bachelor of Science in Business Administration
Major in Financial and Management Accounting -)
Lyceum of the Philippines University- Batangas
Capitol Site, Batangas City
Personal Data
Age:31
Date of Birth:April 24, 1986
Place of Birth:Alitagtag, Batangas City, Philippines
Citizenship: Filipino
Civil Status: Single
References
1. Mary Ann Caubang
Trainer- Alorica Phils Inc-
2. Jonalyn Indicio
Team Lead- Teletech Customer Care Management-
