Michelle Manalac

Career Objective: To be a part of a company that will provide further training , hone my skills and knowledge, also to have a long and driven career in the industry, meet goals and to have a mutual successful growth with the company. WORK RELATED EXPERIENCES Michelle “Mitch” Tuguinay Mañalac Home Address: No. 114 Senatorial Rd. Batasan Hills, Quezon City Mobile No: (- Email Address:-om Skype ID mitch_ph_2 EDUCATION Philippine School of Business Administration , Q.C. June 1997 – October 2001 Bachelor of Science in Accountancy Altisource Business Solutions (Pasay City) 2016 - 2018 Inside Sales Representative & Lead Specialist (Real Estate – US Account)  Responsible in building a pipeline of qualified leads to meet business plans, quotas and company objective. Make sure that good leads are transferred to real estate agent in buying or selling a property. West Contact Services (Makati City) 2014 – 2016 Technical Support Representative (Comcast – US Account)  Handles customer complaints and queries; update customer account; sending signal to digibox to fix connection; and upsell of products and services  Handle billing concern and provide information about their accounts. Teletech (Cainta, Rizal) 2012 – 2013 Technical Support Representative (Big Pond - Australian Account)  Provide best customer interaction by handling complaints and queries; Handles hardware and software set-up; Help customer with emails (incoming and outgoing settings); Access customers computer to handle concerns that needs remote access.; Upsell products and services. Sitel Philippines (Wynsum Plaza, Ortigas Pasig City) 2010 - 2012 Sales Consultant - Virgin Media ( Inbound Sales) & Virgin Movers (Inbound Movers Team) UK Account  Customer Service Representative - Gaiam / (Inbound Customer Service) US Account  Selling and assisting clients with their internet service while retaining their account Manulife Financial Services (Quezon City) January to June 2010 Business Process Associate (In-house Canada)  Processing and editing of health insurance claims SEMINARS ATTENDED Typing Business Letters, Alumni Hostel (UP Diliman, Q.C.) An Enhancement to the Corporate World, Aurora Milestone( PSBA , QC ) English Proficiency Program, People to Outsource (Ortigas , Mandaluyong) LANGUAGES Able to communicate effectively in English and Filipino. SKILLS AND QUALIFICATIONS Computer literate (Windows: Word,Excel,Powerpoint,Photo shop,Publisher) & fast typing skills. Reference will be provided upon request. D&L Industries (Bagumabayan, Pasig City) 2003 –2007 Accounting Staff (Audit/Inventory)  makes daily, weekly and monthly report on inventory & auditing of inventory on a monthly basis Scan Asia Overseas Inc. (Makati City) 2002 - 2004 Administrative Assistant  Updating and filing of documents (RGF, OB , DR, Sales, Etc.) Keeping track of daily & monthly financial status Coordinating sales from Billing ., Marketing., and Sales Dept. Pizza Hut Inc. (Aurora Tower Cubao Q.C.) March - August 2000 Customer Service Representative  Receive customer request and orders; resolved customer complaints and queries and promoting new products and doing telemarketing inside and outside the office. ACA Video Group of Companies (Commonwealth and Quezon City) July 1998 - August 1999 Marketing Service Representative & Family Service Representative  Attend to customer queries and needs; keeping records and updating documents of financial status; encoding and telemarketing & updating marketing plans, products and sales status .