Michelle Lyn G. Cruz
83 A Labao St Napindan, Taguig City
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- skype id: michelle.lyn.cruz
Career Objective
To be employed in an institution where I can share the best of my abilities, explore my knowledge related to my field and build of to become a more competitive employee.
Personal Information
Age:25
Marital Status:Single
Date of Birth:December 10, 1990
Place of Birth: Taguig City
Work Experience
Jollibee Foods Corporation
July 2013 – Present
Assistant Restaurant Manager
Responsibilities:
People
Uses basic human relations, communications and follow up skills and treating crew people as customer.
Demonstrates and reinforces the leadership behaviors and basic people minimums (uniforms, crew schedules, etc.) necessary to gain commitment from crew and leadership.
Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty, satisfaction and pride with the Jollibee’s experience.
QSR/Sales Building
Maintains critical standards for raw and finished product quality, speed of service , cleanliness and condition
Models performance standards for all crew stations and maintenance as needed.
Uses game planning and post shift evaluation tools to ensure optimum QSR.
Manages shift and or areas without supervision. Prepares shift endorsement for the next duty manager.
Performs assigned daily, weekly and monthly equipment calibration.
Profit
Controls food cost, paper cost and wastages while managing shifts and/or areas
Supervises delivery of frozen ,wet and dry products
Monitors the usage of gas, water and electricity.
Trains crew/people to suggest product or meal triangle to maximize sales.
Safety/Sanitation/Security
Ensures all security procedures and cash handling policies procedures are executed properly. (Cash deposits, changing of manager code every other month, using of swipe card, spot audit, etc.)
Executes, enforces and manages all food requirement and healthy and safety program
Convergys Philippines
August 2011 – March 2013
Customer Service Representative
Sales and Financial Account Specialist
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
LicensureRegistered Nutritionist – Dietitian
License #-
EducationUniversity of the East
June 2007 – April 2011
Recto, Manila
Bachelor of Science in Nutrition and Dietetics
Rizal High School
June 2003 – March 2007
Caniogan, Pasig City
Special Skills
Computer Literate (MS Word, Excel, Powerpoint)
Good in oral and written communication skills
Committed and dedicated to work
Can work with a minimum supervision
References Available upon Request
