Michelle Lumawig

I’m Michelle Jane O. Lumawig, a dedicated and highly organized professional with a strong background in administrative management, customer service, and virtual support. With several years of experience working in fast-paced and service-driven industries such as Amazon and Cathay Pacific, I’ve developed a wide range of skills that allow me to thrive in both in-office and remote work environments.

As an Administrative Manager, I have overseen daily operations, coordinated team schedules, streamlined internal processes, and ensured the smooth execution of business tasks. My ability to manage multiple priorities, communicate clearly, and stay focused under pressure has helped me support executives and teams efficiently. Whether it's organizing calendars, preparing reports, or coordinating travel and meetings, I approach each task with precision and professionalism.

My experience in customer service has further strengthened my communication skills and my ability to handle inquiries and resolve issues with empathy and efficiency. Working at Cathay Pacific taught me the importance of patience, clear communication, and maintaining a positive attitude even in high-pressure situations. I bring that same level of attentiveness and care to every client or customer interaction, whether it's via phone, chat, or email.

In the virtual space, I have provided general administrative assistance, managed inboxes, handled data entry, and supported day-to-day operations for clients across different time zones. I am proficient in tools such as Microsoft Office, Google Workspace, Amazon Seller Central, and various project management platforms. I learn new tools quickly and adapt easily to new systems and processes, which allows me to deliver consistent and quality support wherever needed.

Beyond the technical side, what sets me apart is my reliability, professionalism, and genuine desire to help others succeed. I value clear communication, mutual respect, and working collaboratively to reach common goals. Whether I’m supporting a small business owner, a corporate executive, or a remote team, I always strive to be someone they can trust to get the job done right.

I’m passionate about helping others stay organized and productive, and I’m always eager to bring structure, support, and a positive attitude to any team I join. If you're looking for someone who is dependable, detail-oriented, and truly committed to making your day run smoother, I'm here to help.