Michelle Lucena-Yacas

 MICHELLE L. YACAS # 154 Victoria Village, Baguio City 2600-- - Personal Particular: DOB: 11 November 1992 (24 years old) Marital Status: Married Availability: Immediately Career Objective: I’m applying for the position: Full Time Customer Support/ Virtual Assistant Work Experiences: ABC360 Limited Co. Inc. Student Assessment Specialist -Adult, Teens and Junior Chinese Students October 10, 2016-January 05, 2017 Job Duties and Responsibilities: Administers the Free Trial Class or the Ability Test to gauge a student’s English level. Determines a student’s level via a calibrated system of scoring. Furnishes and accomplishes the student’s assessment memo immediately within or after the class. Ensures student satisfaction and professionalism at all times. Provides working hours required by the Company. Strict compliance with the policies and regulations of the Company. Observes attendance policy and class schedules. Attends orientations, trainings or meetings as required. Convergys Philippines Services (DTV Account and Ebay Account) May 24, 2014-October 16, 2016 Customer Service Representative Specialties: Customer Service, Technical Support, Balancing of Accounts Job Responsibilities: Serves customers by providing product and service information; resolving product and service problems. Asia Pacific VirtuoSearch, Inc. (A Recruitment Firm for Asia Pacific-a Division of FYTE Singapore) Executive Virtual Assistant/Researcher May 04, 2015-August 26, 2016 PART TIME (4-6 hours, flexi time) Job Duties: Identify, engage, and research qualified candidates by performing sourcing activities to include, but not limited to: market and Internet research identifying alternate candidate sources, cold calling, executing recruiting calls, referral recruiting and online social networking. Evaluate market conditions Research, implement and maintain leading edge and creative sourcing tools and resources that improve candidate relationship development. Practiced and progressive web research techniques in addition to seasoned phone research skills. Lead Generation through cold calling and researching companies for competitive intelligence gathering Stay current with recruitment industry news, developments and trends. Other duties as assigned. Sitel Philippines Inc. (GreenDot Corp & Macy’s Accounts) June 17 2012-May 4, 2014, (1 year and 11 months) Customer Service Representative Job Responsibilities: Serves customers by providing product and service information; resolving product and service problems. Educational Attainment: Don Mariano Marcos Memorial State University B. S. Business Administration (Major in Finance) San Fernando City, La Union- Ilocos Sur Polytechnic State College-Laboratory High School Magsaysay, Tagudin, Ilocos Sur- Libtong Community School Libtong, Tagudin, Ilocos Sur- Skills Microsoft Office - Word, Excel, Access and PowerPoint Market Research Databases and Internet Search Engines Fluent in English (spoken & written) Qualities Go-getter Fast learner “Can do” attitude. Team player spirit. Ability to learn, unlearn & relearn. Meticulous References: Janis Abellera Team Leader ABC 360 Limited Co.Inc. Rochelle Zapanta Team Leader Convergys Philippines Services Ariel Domingo Team Leader Convergys Philippines Services Melanie Racela Head of Research VirtuoSearch