Michelle Lemon

Michelle Lemon Residential & Commercial Property Management PROFILE CONTACT - -Lemont, IL SKILLS • Lease administration & Tenant screening • Maintenance coordination & Vendor management • RFP preparation • Property inspection & Compliance • Budget creation & Expense control • Conflict resolution & Tenant retention strategies • Preventative maintenance planning With over 9 years of hands-on experience in residential and commercial property management, I bring a proactive, results-driven approach to maintaining and enhancing property value while ensuring high tenant, owner and client satisfaction. From single homes, multi-unit buildings and commercial space. I’ve successfully managed all aspects of daily operations, including leasing, maintenance coordination, budgeting and compliance. My approach is rooted in clear communication, timely follow-up, and a strong attention to detail - qualities that consistently lead to reduced vacancy rates and improved client retention. Whether working with owners, tenants or vendors, I prioritize building positive, respectful relationships and delivering efficient, responsive service. I am highly proficient in leading industry software, including Yardi, Buildium, Propertware, TenantPro,Cinc Systems Concierge Plus, which allows me to streamline operations. WORK EXPERIENCE Portfolio Manager - RealManage July 2024-Present Oversee a portfolio of 9 HOA communities consisting of Single-family, town homes, and condominiums providing Governance & Board Support, Financial Management ,Vendor & Maintenance Oversight, Resident Relations CERTIFICATIONS/LICENSES CMCA CAPITAL PROJECTS MANAGEMENT • Restoration $6.5 M • Conversion $7M • Replacement $300k • Parking Garage Restoration $500K Portfolio Manager - AMG- Oversee a portfolio of 16 HOA communities consisting of Single family, town homes, condominiums, and office parks providing Governance & Board Support, Financial Management, Vendor Maintenance Oversight, Resident Relations On-site High-Rise HOA Manager - First Residential- Provided on-site management of a 432 unit, 18 story condo building, including 4 commercial spaces. Oversight of front door staff, janitorial staff and building engineers. Lead a $6M balcony restoration capital expense project. Regional Property Manager - UIRC- Manage the day to day operations across several portfolios consisting of 25+ properties, including lease management, contractor selection/assignment, and tenant communication. Leasing Agent/Property Manager - Capital Acquisitions- Manage daily operations of the property. Oversee and track property maintenance. Collect all rent and association payments. Assist in yearly budget preparation. Market units and negotiate rental amounts and screen tenants. Attend monthly board meetings and manage HOA. Maintain property by addressing tenant complaints, completing repairs, contracting various vendors for landscaping, snow removal, and hiring cleaning services. Maintained a 98% occupancy rate with a 87% tenant retention for leased units.Promoted from Leasing Agent to Property Manager and within 3 months obtained my CMCA.