Michelle Ledesma

Currently working as an Executive Virtual Assistant to a US base Construction company. Assists the CEO with all the daily admin tasks such as Drafting and sending Sources Sough letter, Email management, Manage Philippines team, Claims and Dispute, emails tracking, various researches like sub-contractors, projects for bidding base on companies NAICs and capability, surplus property that we can use to the project, and anything that the CEO needs help with.

I'm a fast learner and eager to learn new things. I am dedicated to what I do especially to my chosen job. I love talking and resolving problems that is why I believe I am an expert in customer service and am keen on details. I am organized and prefer to work systematically. Combined skill as a customer service and secretary I am a good candidate for a virtual assistant or a customer service representative

I am an experienced call center agent for 8 years and counting. I started as a Back Office Editor for an American Telecommunications company and had been a Customer Service Representative in fields such as telecommunications and e-commerce from known the United States and Australian companies. I also had experience as a Chat Support Agent and, at the same time, was a Product Trainer for the same account.

I also worked as a Virtual Assistant for a doctor's office. I create email and fax to be sent to doctors' office and medical facility to refer our patients. I call the doctor's office to set an appointment for our patients and follow up for the medical records to be sent back to us. I also call patients to do a survey on the service they receive from the physician and the medical facility. All records are placed on a CRM and excel file for tracking and recording.

I am also working as a Virtual Assistant for a UK e-commerce account. I list items for their eBay account and their website answer inquiry from customers.

Looking forward to getting a favorable response from your company.