Michelle Koshio

As a Japanese bilingual professional with over 15 years of immersion in Japan and deep roots in the Philippines, I specialize in bridging cultural and linguistic gaps to support businesses, nonprofits, and hospitality ventures. My expertise lies in:

• Fluent, context-sensitive communication in Japanese, English, and Tagalog — enabling smooth client interactions, staff training, and documentation across cultures.
• Operational and HR support for Japanese companies and multicultural teams — including onboarding, troubleshooting, and workflow optimization.
• Training design and delivery — crafting bilingual scripts, video guides, and roleplay exercises that empower staff with clarity and confidence.
• Customer service excellence — developing empathetic, template-based support systems that reflect Japanese service standards while adapting to local needs.
• Business localization and cultural adaptation — ensuring that processes, signage, and customer interactions resonate authentically with Japanese and Filipino audiences.

I bring emotional intelligence, strategic thinking, and hands-on experience to every project — whether it’s launching a café, supporting a remote team, or guiding staff through practical training.