Michelle Kitma Ofiana

   Michelle Ofiana General Virtual Assistant / Customer Support / Administrative Task / BPO Supervisory / Managerial Level     (- |-| Baguio City, C.A.R Experience     18 years of total experience Apr 2015 - Present (1 year 8 months) Booking Manager ADR Agency / Wilhelmina Hawaii | United States   Industry Advertising / Marketing / Promotion / PR   Specialization Advertising/Media Planning   Role Management   Position Level Assistant Manager / Manager       2010 - Present (6 years 11 months) Manager Operations Social Media Science, LLC   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Management   Position Level Assistant Manager / Manager   Manage and Supervise Synnd Enterprise Account for Social Media Science. Ensure that operations and team objectives are being met. Diversify plans, schedules and goals to meet quota and other financial profit objectives.       Jul 2009 - Feb 2010 (8 months) Loans manager Aegis-peoplesupport   Industry Call Center / IT-Enabled Services / BPO   Specialization Banking/Financial Services   Role Credit Management   Position Level 1-4 Years Experienced Employee   Provide excellent customer service to student aspiring for student loans. Extend repayment options for students who have already graduated and who are on their repayment period. I also process loan applications, deferment and forbearance for loans.       Education 1996 Saint Louis University Bachelor's/College Degree in Commerce | Philippines   Major Management   CGPA 4.0 / 100.0       2006 Philippine Metropolitan Training Institute Vocational Diploma / Short Course Certificate in Nursing | Philippines   Major Care giving   CGPA 4.0 / 100.0       Skills Advanced Computer Application       Languages Proficiency level: 0 - Poor, 10 - Excellent Language Spoken Written English 10 10 Filipino 10 10       Additional Info Preferred Work Location Remote Other Information     Highly skilled virtual assistant for more than five solid years. Capable to work under pressure. Able to cope well with deadlines. Able to provide quality service all the time. Excellent communication skills. Excellent customer service skills. Able to work with a team. Able to grasp instructions quickly. Always willing to learn and explore new tasks beyond knowledge. SKILLS: •Article Writing •Article Spinning •Blogging and Blog Commenting •Marketing Research •Keyword Research and Analysis •Social Bookmarking •Social Media Management •SYNND Software Management •Hootsuite Management •Email Management And Marketing •Ebook creation – Print PDF, Kindle version, mobi and epub creation •Simple web creation and web design through WordPress platform •SelfHosted WordPress Development OTHER PART TIME GIGS: TopLine Staffing Web Creation and Management Social Media Management Orlando, Florida I have organized and created the company’s website. I am presently hired on an on call basis to make changes to their website and manage their social media accounts. Author/Publisher Cedric Dufay Speedy Publishing Ebook creation and publishing Ebook cover creation Content writing and research France Eweb Marketing, LLC Social Media Management Synnd Account Management North South Wales Australia Manage the company’s account in SYNND, distribute credit budget to a list of accounts under eweb marketing platform and create campaign set up to be ready for Synnd Optimization. Manage the company’s Social Media Accounts such as Facebook, Twitter and Google Plus, making sure that the accounts are optimized and kept up to date. CHARACTER REFERENCE Dan Gronsbell Synnd/Pixfly Part Owner- Isabel Lansangan Former Synnd Director- Joel Trujillo Former Head of Marketing Social Media Science-      About Me Gender Female Age 42 years Address 34 Upper Kitma Village, Marcos High Way, 2600, Baguio City, C.A.R, Philippines Nationality Philippines