Michelle Kiseo

MICHELLE KISEO ADMINISTRATIVE SUPPORT SPECIALIST EDUCATION Polytechnic University of the Philippines - Manila Masters in Public Administration October 2015 - May 2018 Graduated Polytechnic University of the Philippines - Manila Bachelor in Banking and Finance June 2000 - May 2005 Graduated Capitol Institute High School June 1996- March 2000 Graduated --Caloocan City, Philippines PROFESSIONAL EXPERIENCE Executive Assistant | Project Manager Freelance and Project Based Clients | January 2025 - Present Manage Client’s Files and Documents Assist client in travel management, flight & hotel searching Manage Clients’ Project: Monitor Progress and Status making sure all projects were completed on-time Assist client in their Online Coaching/Classes being conducted Manage Social Media Accounts (Facebook & Instagram) Executive Assistant | Project & Team Manager Blue Pacific Solutions Group | June 2018 - December 2024 Manage business’ calendar and schedule appointments Manage business’ Inbox, Files and Documents Manage and maintain the business Projects and CRM Assist client in managing consolidating business invoices and expenses Manage a team composed of 5 VAs and conduct regular team meeting Creates Process Videos and Documents Perform additional tasks as instructed by the client Chat Support Representative SKILLS Strong organizational and timemanagement skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Experience in administrative tasks such as but not limited to Project Management, Business Process Improvement, &Process Documentation Knowledge in CRM & Project Management Tools (Salesforce, Hubspot, Monday.com, AirTable, ClickUp, Dubsado, & others) CERTIFICATIONS Career Service Examinatiuon(Professional) Passer Certification in Quickbooks and Xero Counterfeit Detection and Currency Redemption Seminar Certificate Alorica Philippines | May - December 2017 Assist customers by providing them troubleshooting steps through chat Ensure customer queries about their services are appropriately addressed Administrative Assistant Teleperformance | June 2014 - December 2016 Prepares Weekly Report for all the Account’s teams Coordinate with Operations Managers and Team Managers regarding each team’s statistics and reports Prepares Presentations for Weekly/Month/Quarterly Coaching, Monitoring and other Conferences Customer Service Representative - Technical Convergys (Formerly Stream) | August 2012 - May 2014 Assist customers by providing them troubleshooting steps Change Packages and Cancel Subscription & Services Ensure customer queries about their services are appropriately addressed Travel Consultant Singapore | April 2011 - August 2012 Book Flight and hotel reservations Change and Cancel Flight and hotel reservations Ensure customer queries about their reservations are appropriately addressed Subject Matter Expert - Travel Aegis PeopleSupport (Now Teleperformance) | Aug 2006 - Mar 2011 Take escalated calls and resolve customer and agent issues on a higher level Efficiently resolve problems and issues arising from agent error/oversight Do regular “quality check” work and provide feedback Accounting assistant Banco de Oro | 2005 - 2006 Balancing Statement of Cash (Peso and Dollar) and End of day Transactions Prepares adjusting entries for shortages of tellers, forex, and ATM withdrawals Vouching, Batching of regional / local checks