Michelle Kennedy

MICHELLE KENNEDY AKWAWO Professional Summary —————————————————————————————————————————— Customer focused professional with 3+ years of experience managing client relationships, resolving concerns and improving service processes across real estate and digital environments. Proven ability to handle high volume communication, improve response systems and strengthen stakeholder relationships. Recognized for problem-solving, organization and delivering measurable service improvements. Core Competencies —————————————————————————————————————————— ●​ Customer relationship management ●​ Complaint resolution ●​ Email and Administrative support ●​ CRM and digital communication tools ●​ Slack | Trello | Notion | HubSpot ●​ Data Accuracy and documentation ●​ Microsoft Office Suite Work Experience —————————————————————————————————————————— Executive Assistant, Brains and Hammers​ ​ ​ ​ ​ Sept 2024 - Present Real estate company ●​ Serves as primary liaison between executive office and both internal and external stakeholders, ensuring timely resolution of inquiries and service concerns. ●​ Managed high volume email and communication flow, reducing response time by 20% ●​ Coordinated travel and logistics for executive clients, reducing costs by 40% while maintaining service standards. ●​ Prepared briefing materials to support client-facing decision making Digital Marketer, Brains and Hammers​ ​ ​ ​ Sept 2023 - Sept 2024 Real estate company ●​ Monitored and responded to customer reviews and complaints across digital platforms, improving online ratings by 30%. ●​ Resolved customer issues promptly, strengthening brand trust and client retention. ●​ Analyzed and optimized email content design resulting in a 25% improvement in email click through rates Digital Strategist, Milen Digitals​ ​ ​ ​ ​ Dec 2022 - Aug 2023 Digital marketing training center ●​ Worked closely with clients to understand business needs and deliver digital solutions that improved engagement and conversions ●​ Maintained regular client communication to provide performance updates and address concerns Training Assistant, National Institute for Democratic and Legislative Studies ​ Aug 2021 Oct 2022 Academic research and training institute of the National Assembly of Nigeria ●​ Coordinated meetings, travel and scheduling for a 30-person department ●​ Managed sensitive documentation and ensured accurate data entry across multiple records ●​ Supported staff and trainees with administrative and operational requests ●​ Anticipated departmental needs to ensure smooth daily operations Education —————————————————————————————————————————— Bachelor of Science, International Relations and Diplomacy Afe-Babalola University | First Class Honours