MK
MICHELLE KEARNEY
Summary
Dynamic professional with extensive experience in office administration and customer relationship management. Skilled
in Microsoft Excel and website content management, successfully streamlining processes and enhancing operational
efficiency while delivering exceptional client support.
Skills
Microsoft Excel
Social media management
Graphic design
Video editing
Website content management
Customer relationship management
Office administration
Problem solving
Attention to detail
Experience
Freelacer | NC
Virtual Assistant
03/2023- Current
Responded to client inquiries across multiple communication channels.
Coordinated office duties, including filing, faxing, and data entry.
Processed invoices and receipts, ensuring accurate financial records.
Created spreadsheets in Microsoft Excel for reporting and record-keeping.
Developed marketing materials, including brochures and flyers.
Coordinated product launches, producing promotional materials like
videos and graphics.
Updated website content to reflect new products and services.
Managed social media accounts to enhance online presence and engage
with customers.
Logo and business card designs
Website design
Futrell Virtual Solutions | VA
Virtual Assistant
08/2024- 08/2025
Created engaging social media content to enhance brand visibility and
online presence.
Drafted professional correspondence for effective client communications.
Coordinated virtual meetings, ensuring seamless technology functionality
throughout sessions.
Provided timely customer service support, addressing inquiries and
resolving issues efficiently.
Designed graphics, logos, and layouts for product illustrations and
websites.
Developed responsive designs for optimal user experiences on mobile and
desktop platforms.
Utilized video editing software to enhance audio and visual quality in
promotional materials.
Edited videos with graphics, titles, audio, and special effects to improve
overall presentation.
NC Department of Administration,
Division of Purc | Raleigh, North Carolina
OfficeAssistant III
09/2007- 07/2013
Acted as primary contact for Division Help Desk via phone and email.
Supported NC Vendor Link System for vendor registration and
information updates, ensuring confidentiality.
Maintained confidential user IDs and passwords for Interactive Purchasing
System (IPS).
Updated purchasing officer contact information on Division's webpage.
Served as back-up for E-Procurement and IPS requisition systems.
Ordered and managed cell phones for Division personnel.
Reviewed and corrected bid documents prior to posting in IPS system.
Managed conference room scheduling for Division activities.
NC Division of Medical Assistance,
Department of | Raleigh, North Carolina
Receptionist
01/2007- 08/2007
Routed calls from multi-line switchboard to appropriate departments.
Brent Adams & Associates | Raleigh, North
Carolina
Receptionist/Legal Assistant
10/2006- 01/2007
Routed incoming phone calls to appropriate departments efficiently.
Managed incoming and outgoing package logistics efficiently.
Generated recoupment letters to facilitate financial recovery.
Placed repair calls and orders to ensure facility maintenance.
Interacted professionally with clients to address inquiries and concerns.
Prepared case files, settlement statements, and legal documents as a legal
assistant.
Ordered medical records and provided necessary documents to defense
attorneys.
Maintained accurate client balance records to ensure financial integrity.
Ensured accuracy of client files through meticulous organization and
updates.
ARP Phoenix | Raleigh, North Carolina
Front OfficeCoordinator
08/2004- 10/2006
Routed incoming phone calls and directed inquiries to appropriate staff
members.
Maintained appointment schedules and ensured timely organization of
client visits.
Managed inventory levels of office supplies, placing orders when
necessary.
Tracked client attendance and recorded payments for services accurately.
Assisted clients in completing paperwork for DWI class enrollment.
Provided administrative support to front office team, facilitating smooth
operations.
Responded to customer inquiries via telephone and email professionally.
Assisted with monthly federal reports and maintained accurate records.
Wake County Alcoholism Treatment
Center | Raleigh, North Carolina
Administrative Assistant Il
03/1998- 09/2004
Routed calls efficiently using multi-line switchboard systems.
Registered clients and completed admissions and discharge
documentation.
Retrieved medical records and verified insurance benefits for clients.
Executed administrative tasks, including data entry, document processing,
and daily census reporting for inpatient unit.
Education and Training
Wake Technical Community College | Raleigh, NC
Certification in Activity Coordinator
01/2003
William G Enloe | Raleigh, NC
High School Diploma
06/1995
American IntuContinental University | Online
Some College (No Degree) in Business Administration
