Michelle Kahiga

 KAHIGA MICHELLE WANJIKU 📞 - 📧- PROFESSIONAL SUMMARY Energetic, customer-focused, and extremely dependable professional with 3+ years of diversified experience with different financial institutions. Proficient in providing all kinds of paying and receiving transaction services. Expert in processing financial transactions, handling customers, and foreign currency accounts management. Successful track record of implementing internal controls and systems while making the necessary recommendations to streamline operations. Demonstrated attention to detail and the ability to work in a self-directed manner. Areas of Expertise Payment Processing/Verification | Transactions Monitoring | Reconciliation | Cash Management | Cross-selling | Record-Keeping | Internal Controls | Customer Service | Database Management | Financial Analysis | Tax & Statutory Administration | Budgeting and Forecasting | Payroll Processing | Assets Management | Cash Flow Management | Accounts Receivables & Payables | Ledger Accounts Maintenance | Reporting | Auditing | MS Suite | CRM Systems | Google Sheets ACADEMIC QUALIFICATIONS Bachelor of Science in Economics | Columbia University| 2021 WORK EXPERIENCE Absa Bank PLC 07/2021 – Customer Service Representative Overall purpose: Responsible for handling cash transactions and ensuring compliance with security procedures. Customer Service Assists by guiding customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure the accuracy and completeness of these documents. Provides advice to customers on the cash process to ensure the smooth flow of transactions. Handles customer inquiries and helps resolve issues. Explains bank procedures, security requirements, as well as services to customers. Informs customers of the value of using a customer feedback system, including explaining to customers how the bank uses their feedback to improve services. Payment Processing/Verification Dispenses and receives physical cash, cheques, drafts, and other financial instruments over the counter to walk-in primarily retail banking customers. Captures all transactions on the bank’s system and ensures that all transactions are properly authorized before processing. Verifies that all the required information for transactions is accurate and complete per the bank's procedures. Transactions Monitoring Refers any transaction above teller limits to the next level for authorization. Reconciliation  Reconciles own till cash as per policy requirements as well as when cash is restocked or repatriated during the day. Cash Management Carefully counts all cash received or dispensed to ensure that errors are avoided. Advises the Cash/ATM Custodian when teller cash limits are reached throughout the day to enable them to restock or repatriate cash. Cross-selling Identifies sales leads by reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to the relevant office as may be guided by the Line Manager. Record-Keeping Ensures that all transaction records are kept meticulously and per bank procedures. Internal Controls  Opens and closes tills according to the bank’s procedures, including physically securing the till according to requirements set out. Shantex Enterprises Limited 04/2021 – 06/2021 Accountant Overall purpose: Responsible for the running and maintaining of a sound and elaborate accounting system that conforms to the in-house and International Accounting Standards. Implemented and maintained financial policies and procedures for the company. Reviewed documents and transactions in the organization to ascertain compliance, accuracy, relevance, and reasonableness of the transactions. Ensured the transparency and efficiency of the organization's financial operations and safeguarded compliance with reporting guidelines. Ensured timely and professional communication between the accounting department and external customers. Maintained data integrity of financial records including the General and subsidiary ledgers. Ensured all financial transactions are properly and timely updated and recorded. Updated financial records by reviewing and posting various General ledger journal entries with recent transactions and changes. Analyzed and interpreted financial data and recommended changes to improve systems, processes, and financial performance. Reviewed accounting, account analysis, and reconciliation (banks, cash, receivables, and payables). Ensured statutory payments are completed and made on time (NHIF, PAYE, NSSF, WHVAT, and WHT), administered VAT, and processed returns. Provided insightful information and expectations concerning budgeting and investments to senior executives to aid in long-term and short-term decision-making. Prepared the payroll by the end month and submits to the senior accountant for verification. Carried out physical verification of assets. Carried out an annual and also ad-hock stock take and takes action on any discrepancies  Maintained the Assets register and ensured all assets are tagged. Ensured sufficient funds are available to meet ongoing operational requirements. Processed payments for suppliers as well as raised invoices as required. Supported external auditors during the year-end audit by providing relevant documentation. Prepared and submitted financial reports including weekly, and monthly operating reports, financial statements, audit reports, inventory, and capital purchases. National Treasury 05/2019 – 08/2019 Intern Shadowed members of the accounting department as they performed their duties. Prepared financial reports, such as balance sheets and income statements, invoices, and other documents. Assisted with research, filing, data entry, and recording and maintaining accurate and complete financial records. Handled sensitive information with honesty and integrity. Handled back-office operations, including regular interaction with the Debt Management and Recording System (DRMS). Prepared and generated internal memos, and debt reports, under the supervision of the mentoring team. Prepared minutes during meetings. Took on additional tasks or projects to learn more about accounting and office operations. REFERENCES: Mr. Fredrick Okoth Customer Experience Executive Absa Bank Kenya Tel: - Email:- Mrs. Lucy Nyambura Director Shantex Enterprises Limited Tel: - Email:- Mr. Dunstone Ulwodi Deputy Director The National Treasury Tel: - Email: -