Hemel Hempstead, Hertfordshire
Email:-Mobile:-
https://www.linkedin.com/in/michelle-bola-junaid-38a61b95
Personal statement
Outcome-focused and success-oriented professional with over 10 years work experience in diverse roles. I have a comprehensive background of requirements gathering, effective cost / budget management, research, customer service, intelligence gathering, negotiation & conflict resolution. Risk identification & mitigation, effective communication, growth strategy, client relationship management, stakeholder engagement, team leadership, and staff development.
Skills
Problem solving: In my role as a Visa Fraud investigator, I liaised with an array of stakeholders including other embassies to discuss new trends of fraud being identified and ways to mitigate the abuse and fraudulent use of documents used in applying for visas.
Collaborating & partnering: Continuous collaboration with European Embassies, The American Embassy and The Canadian Embassy as well as the local law enforcement agencies including the Nigerian special fraud unit, Independent corrupt practices commission, Economic and financial crimes commission, National agency for the prohibition of traffic in persons and the Nigerian immigration service.
Communication: The exchange of actionable intelligence with local law enforcement agencies and counterparts in other Diplomatic Missions to identify and mitigate threats to the UK border.
Partner relationship: Representing the Home Office professionally, developing effective partnerships with the wider Embassy and with key external partners.
IT proficiency: MS office, CRM system
Professional Experience
TJX Europe
July-2024- February 2025- Customer Service Advisor
Advising customers via telephone and email.
Providing customers with a positive and memorable experience through personalised responses in a manner that represents TJX Europe.
Providing exceptional service to customers, while ensuring that their needs are handled in a timely and professional manner.
Answering customer enquiries and resolve customer issues in an efficient and timely manner. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues.
Effectively listen to customer concerns and provide accurate information. Handling difficult situations and explain complex topics.
Providing feedback to the company about customer satisfaction.
Responsible for handling customer complaints and resolving disputes.
February 2024- June 2024
I volunteered at Radio Dacorum
(Hemel Hempstead) presenting a 2 hour Afrobeat show on Thursdays.
I volunteered at the Citizens Advice(Hemel Hempstead) every Tuesday for 4 hours.
UK Immigration Enforcement International
2011 - 2022- Visa Fraud Investigator/Immigration Liaison Officer
Detecting and preventing the abuse of passport applications and identifying and disrupting the activity of the organised crime groups behind it.
Tackling the criminality behind irregular migration by identifying and investigating facilitators /organised crime groups; ensuring the details and outcomes of investigations are disseminated to relevant parties to maximise impact.
Working closely with HMG partners at post, host authorities and international partners to support the development of intelligence and investigations to disrupt organised crime groups.
Acting as the initial point of contact for operational partners from local enforcement and carriers; providing accurate advice about the admissibility of passengers and refer upwards when necessary.
Supporting the immigration liaison manager and directly feeding OCG crime referrals during tasking meetings by providing timely updates on investigations, developing operational summaries for newly proposed investigations, and updating the IEI investigation database on a regular basis.
Developing intelligence products to achieve/support both upstream and downstream OCG disruptions.
Supporting upstream interdiction of inadequately documented persons seeking to travel to the UK by taking referrals from and providing advice and guidance to airline staff on potential harm to passengers; prioritising those carriers assessed as high risk.
Developing operational intelligence products through the collection, interpretation, and evaluation of relevant quantitative and qualitative information sources.
Line management of 4 other staff members(Taking charge of the appraisal process and making sure it goes seamlessly without any hitches).
NSIA Insurance-- HR Officer/Executive Assistant to the MD
Ensured HR related policies and procedures were maintained, broadcasted, understood, and professionally implemented with a consistent approach.
Provided diary management for the Managing Director.
Maintained a comprehensive shared manual and computerised information system.
Dealt with correspondence including incoming mail, drafting letters, taking dictations and minutes.
Produced documents, brief papers, reports, and presentations.
Developed and maintained effective working relationships with colleagues in partner companies.
Suggested ideas for company improvement and growth.
Maintained personnel files and ensured data is accurately recorded and cross checked. Maintain employee training and development records.
Managing the recruitment process to include liaison with recruitment agencies. Organising advertisements, liaising with potential candidates, and organising the interview process.
Taking charge of the appraisal process and making sure it goes seamlessly without any hitches.
Notting Hill Housing Trust, London -- Event Organiser
Produced detailed proposals for events e.g. timelines, venues, suppliers, legal obligations, staffing and budgets.
Coordinated venue management, caterers, stand designers, contractors and equipment hire.
Planned room layouts and the entertainment programmes, scheduled workshops, and demonstrations.
Coordinated staffing requirements and staff briefings.
Prepared delegate packs and papers.
Created, implemented, and monitored marketing and PR plans.
Liaised with newspapers, TV, radio, and other media.
Wrote press releases or briefs in order to gain maximum exposure for the event.
Organised the design and production of tickets, posters, catalogues, and sales brochures.
Coordinated everything on the day of the event to ensure that all runs smoothly.
Handled client queries on the day and troubleshooting exhibitor and visitor problems on the day.
Education & Credentials
- – University of West London
BA (Hons media art with film and television studies)
Birkbeck College, London
Foundation Degree in media and business application
Hammersmith and West London College
GNVQ Level 1, 2 & 3 in information technology
