Michelle Joanne M. Gorre

MICHELLE JOANNE MANALESE GORRE 178 Emmanuel, Cuenca Batangas 4222 Mobile:- Email:-Skype ID: live:michellegorre Career Objective: To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service, technical support and sales experience in a challenging environment to achieve the corporate goals. Personal Information: Nickname: Mitz Gender: Female Age: 37 years old Date of Birth: January 23, 1981 Place of Birth: Quezon City Citizenship: Filipino Civil Status: Married Religion: Roman Catholic Educational Attainment: Tertiary:De La Salle - Lipa Bachelor of Science in Hotel and Restaurant Management April 2001 Secondary:Canoosa Academy Lipa City March 1997 Primary:Canossa Academy Lipa City March 1993 Employment History: Medlife Virtual Assistant (Cold Calling) June 13, 2018 – October 23, 2018 Telemarketer (Home based) Cold calling prospects to offer final expense plans for seniors and pre-qualify them. Transferring calls to licensed agent to close the sale Trafilea Email Support Representative March 26, 2018 – April 30, 2018 Freelance (Home based) Answers customer queries regarding status of the order, changes in the order, cancellation of orders. Alorica PH Escalation Lead March 5, 2016 – November 2016 SM City , Lipa City Batangas Assists agents in providing discounts and accommodations or the customers Ensure that customers complaints and being addressed and provides resolution which is fair both for the customers and the business Do floor support for additional assistance if needed Makes EOD report every after shift and submits to Operations Manager Teletech Lipa Billing Consultant August 11, 2014 – March 4, 2016 Robinson’s Place, Lipa City Batangas Provides information and explanation regarding bill disputes Process payment request and payment extensions Creates new plan and value added services for postpaid mobiles and fixed lines Siemens Inc. (Atos PH) Level 2 Service Desk Representative April 6, 2006 – June 30, 2011 Eastwood Cyberpark, Libis, Quezon City Duties: Provides assistance with regard to their passwords and resets the password if needed using Active Directory Provides technical assistance for those work from home employees regarding the use of VPN and logging in to terminal Answers emails regarding inquiries about their account IBM Daksh Customer Care Specialist February 2005 - September 2005 PBCOM Tower, Ayala Avenue Makati City Duties: receive calls with regard to inquiries of the customer’s bill, billing cycle, charges on the bill set - up their phone plan receive complaints about the product and escalate the case up-sell some plans such as add-a- sub, add- a- phone, and other phone features Epixtar International Sales Executive August 2004 – December 2004 Eastwood Cyberpark, Libis, Quezon City Duties: make outbound calls to schools, hospitals, clinics and offices to offer nurses, superintendents, doctors, engineers and other professionals a newsletter to be sent out to them for subscription Customer Contact Center (C-Cubed) Technical Support Representative February 2002 - January 2004 Eastwood Cyberpark, Libis, Quezon City Duties: provide technical support to customers with SONY products (remote controls, TV, TV/VCR combo, audio products such as cd player and hi fi components and video recorders) answer pre-sales questions Harry’s Bar – Singapore Bar Attendant (On- the - Job Training) December 2000 - June 2001 28 Boat Quay Singapore 041898 Duties: take orders from the guests and serve the food and drinks that they ordered maintain the cleanliness of the station that was assigned to me make sure that all the bar and kitchen utensils are complete and clean act as a food runner (runs food from the kitchen to the customer) Character References: (Available upon request) Declaration: I hereby declare that the above written particulars are true to the best of my knowledge and belief. _________________________________ Michelle Joanne M. Gorre