Michelle I. Antonio

Michelle I. Antonio Purok 25-A Malupiha, Malagamot Panacan Davao City, Ph, 8000 #-- OBJECTIVE SKILLS & ABILITIES EXPERIENCE Looking for a sales position in a very competent company where I can apply my knowledge and experience in handling sales and customer/client responses in a quick and professional manner.       Remarkable communication and computer skills Excellent telephone mannerism Solid customer service skills Ability to grasp new things quickly Sales drive Team Player SALES DEVELOPMENT REPRESENTATIVE AT PUREB2B, DAVAO) (DEMAND SCIENCE TEAM FEBRUARY 6, 2017 - MAY 31, 2017 My responsibilities are as follows: - Contact businesses and identify key decision makers involved in the company’s sales and marketing initiatives. - Diligently nurture qualified targets - Establish interest and initiate communication to open up the relationship between the prospect and our client(s). - Clearly explain what our client’s company is about, their products and/or services to potential customers. - Schedule an appointment between our client’s representative and the prospect in a time convenient for both. - Set expectations for the meeting and handle prospect’s queries in a very professional manner - Obtain and verify contact information including names, emails, addresses, etc. - Input customer details and other pertinent information gathered from the initial correspondence in the CRM system. - Send a calendar invite to all participants with the agreed Time and Date for the appointment. - Make a confirmation call a day prior to the appointment and inform the client if the appointment is confirmed, canceled or rescheduled. - Adhere to quality guidelines and standards. - Understand client specifics and requirements. SALES ASSOCIATE AT MEDDATA GROUP, (DEMAND SCIENCE TEAM DAVAO) MARCH 23, 2015 - JANUARY 2017 As a Sales Associate, I am closely working with the VP of sales to coordinate and follow up potential prospects and offer them a good deal depending on their business development/marketing needs. Responsibilities are as follows: - Contact customers and prospects to arrange appointments or to update them on the status of the leads. - Handle telephone calls or acknowledge prospects e-mails for our Sales team who are away from the office. - Creates and maintain prospects information, updating details when contacts change or when customers request quotations. - Handle outgoing calls, generating interest and setting up meetings for prospects interested for product and service. - Offer an Online Demonstration with guidelines from our VP of Sales. - Follow-up email with prospect for proposals and other task assigned by the VP of Sales. CALL CENTER SPECIALIST, IBEX GLOBAL SOLUTION FEBRUARY 2014 – DECEMBER 2014 - Answers customer’s call related to billing, order, refund, etc. - Provide product information to client - Ensure confidentiality of clients and company’s data - Resolve issues and problems related to company’s product and services via telephone CAMPAIGN SPECIALIST (TEAM LEADER), CALLBOX DAVAO SEPTEMBER 2013 – FEBRUARY 2014 Page 2 - Maintained business relationship with clients - Answered questions and solved campaign matters professionally - Manage team task and responsibilities - Data-mining for campaign assignments - Building a team work to impose positivity and productivity of agents and enable them to work together with shared ideas and plan to make all the campaigns work - And other task assigned by the Manager QUALITY ASSURANCE ANALYST, CALLBOX DAVAO NOVEMBER 2012 – AUGUST 2013 - Evaluating appointments before submitting to a client - Listen to calls of agents and providing feedback to encourage good ones and discourage the bad ones and enhancing the quality of the calls - Creating a process of training and coaching to make an agent to be more productive while keeping the quality of the call. OUTBOUND SALES REP, CALLBOX DAVAO INC SEPTEMBER 2011 - OCTOBER 2012 - Appointment setter - Meeting KPI’s to keep in line with company’s compliance OUTBOUND SALES REP, SYCORE BUSINESS SOLUTION NOVEMBER 2010 – JUNE 2011 EDUCATION - Credit card pulling - Appointment setter - Meeting quota to keep in line with company’s compliance TERTIARY: COMPUTERSENSE COLLEGE OF COMMUNICATION AND TECHNOLOGY R.CASTILLO AGDAO DAVAO CITY JUNE 2010 – NOVEMBER 2010 COMPUTER PROGRAMMING NC-II SECONDARY: DR. SANTIAGO DAKUDAO SR NAT’L HIGH SCHOOL DAKUDAO, MALAGAMOT DAVAO CITY S.Y:- Page 3 16TH HONORABLE MENTION ELEMENTARY: CORNELIO RETA SR ELEMENTARY SCHOOL DONA SALUD SUBDIVISION, SASA DAVAO CITY S.Y:-RD HONORABLE MENTION REFERENCES KENT MARK B. ANGOS INSIDE SALES MANAGER, DEMAND SCIENCE TEAM DAVAO (PUREB2B- GIOVANNI TABANAO FOUNDER, DEMAND SCIENCE TEAM DAVAO- Page 4