Michelle Howard

 I’m an Enthusiastic and hardworking manager with a winning attitude and a desire to deliver an exceptional service, with a focus on setting high standards and raising service levels. Savvy marketer, with a track record of improving sales and increasing customer satisfaction. Highlights include: revenue generation, financial oversight, inventory control, employee relations talent development, training, customer service, resourceful problem solving, persuasive communicator and motivational leader Michelle Howard Personal Michelle Gail Inch Drivers License: Yes ID NO: - Age: 50 Marital Status: Single Dependants: None Address: Hout Bay Contact No: 074 - Email: -Experience February 2017 – Current Buena Vista Social Lounge General Manager Oversee employees work in FOH and BOH in order to ensure compliance With company policies, regulations and food safety . Perform facility walk-through to access cleanliness and preparedness Complete restaurant opening and closing procedures Produce monthly reports detailing sales trends and forecasts Overseeing of the running of the restaurant and bar Consistently exceed daily, weekly and monthly sales targets while maintaining costs and keeping employee turnover low All staff training and disciplinary procedures Hiring and dismal of staff Checking all cash ups Checking all orders (food and liquor) and ensuring in line with budget Overseeing daily, weekly and monthly stock takes Stock Control Overseeing all supplier accounts, sourcing new suppliers in order to keep food costs down Maintaining food costs Ensuring sales increase from previous year All customer complaints Customer Relations Organising events Cleanliness of restaurant and bar BOH – ensuring standards were meet and consistency of food preparation Weekly roster for BOH and FOH Hygiene standards were met and maintained BOH Shortages both BOH and Bar Setting up targets and budgets, weekly and monthly Marketing – social media, in house with diners and cold calling on hotels, businesses etc Food costs Setting up of new menu Ensuring Cuban feel was maintained (décor, music, lighting etc) September 2013 – December 2016 SUBWAY CAPE TOWN / OPERATIONS MANAGER Responsible for all operations of all three Subway Stores and Harley Liquors Ordering of new stock and maintain stock levels for all four stores Stock Takes Training of all new staff on food preparation, bread making customer relations etc.. Dealing with all staff issues, hiring, dismissals, disciplinary procedures Ensuring Subway standards are meet with regards to Health and Safety / Evaluations Customer Relations Manging all staff – shift rosters, wages and salaries Checking daily cash ups Daily sales reports Liaising with suppliers and all payments Following up on all labour acts Ensuring Company procedures are adhered to VAT, PAYE and UIF Overseeing administration office Liaising with all reps Ensuring all branches operate within franchisee guidelines Carry out unplanned vists to stores to carry out evaluation inspections and to assist with plan of action. Train management on all store and franchise policies, standards and procedures Increasing foot count and average spend of customer Maintaining food costs Shrinkages Setting budgets and targets Reason for Leaving: Subway Stores closed, Harley Liquors sold Contact: Michael Brownstone: 079 - March 2011 – August 2013 OCEAN BASKET MANAGER Responsible for the operations of the business according to Ocean Basket standards Responsible for staff, and staff training Responsible for stock, issues and recording Ensure that all financials are up to Ocean Basket standards Responsible for all Guest Relations and Marketing Adhering to the company’s hygiene, and safety standards, HACCP Have sectional meetings with staff, Stock issue from freezer. Monitoring FIFO, Completion of stock sheets. PLU reconciliation and variances, Stock administration, Portion control, Stock control, Food quality Bar, deli and sushi controls, issues and quality Managing FOH staff, Waiters timetables( shifts) General store maintenance, Cutlery and crockery monitoring Staff medical problems Pest control and canopy cleaning Checking of stock at delivery, Fresh produce orders, Bar stock orders Monitoring kitchen staff lunches etc, Staff issues Daily banking, budget, Staff salaries Distribution orders assist HACCP implementation General maintenance Floor management Managing reports ( MD, HO Evaluation, Joe Soap) Disciplinary issues, Staff transport FOH Adhere to all waiters and waiters duties, Waiters duties, Waiters cash up, Managing of float, Waiters section allocation, Shift meeting Out of stock and general information Sushi section, bar and deli preparation and cleanliness Set up and maintenance of FOH Cleanliness of front of house Issues regarding waiters Customer complaints, Floor managing, Monitoring take-always and incoming calls Head office FOH checklist Checking on kitchen staff Reason for leaving: Better opportunities Contact: Heather –- 2009 – 2011 Masibambane Recruitment TENDER MANAGER Sourcing of all new tenders, ensuring all tenders filled in correct, pricing, writing of proposals, presenting of proposals. Once tender awarded follow through until completion of contract Assisting with the recruitment and sourcing of potential candidates Assisting the owner with the running of other venture which included he following: . Ordering of all alcohol for various night clubs, stock takes, ensuring stock balanced, dealing with shortages Overseeing staff of the different clubs, barman, doorman, bouncers, waiters etc. Night manager varying between the clubs, ensuring venues ran smoothly, dealing with problems, customer complaints. Cash up end of evening shifts. Overseeing the building, maintenance, sourcing new tenants, lease agreements etc. Overseeing the owner’s personal properties. Reason for leaving: Personal, willing to discuss 2010 – 2011 Chesterton Industries / Sizonke Trading Employed as Office Manager Ensuring Front Office Runs smoothly and all customer and incoming calls dealt with quickly and efficiently. Doing quotations for all customers both telephonically and written Supporting of reps, as well as checking fuel log sheets, call sheets and stock delivered correctly and on time. Ordering of all stock both locally and internationally. Goods receiving all stock and supplier invoices. Invoicing of products ensuring correct prices and discounts. Monthly stock takes journals on all stock issues and accounting for all stock loses and keep stock loses to a minimum. Liaising with national branches with regards to stock transfers and America and Germany with regards to stock queries and pricing. Doing the full accounting function on Pastel. Weekly cash flow forecast, sales reports. Submitting salaries and commissions on a monthly basis. Supporting the Director with all issues and assisting where needed. Full debtors and creditors function. Building and maintaining customer relationships. Reason for leaving: Changes within the company. Director resigned 2009 – 2010 M&G Signs Overseeing the Administration and Marketing. Preparing Monthly Financials, books to trial balance, stat returns, reconciliation of debtors, creditors and bank statements Monthly cash flow forecasts, budget reports Sourcing of all new business, calling on existing clients. As of 2013 still involved in the company assisting with all aspects. Reason for starting and leaving the business. My partner started the business and need assistance in starting and growing of the business. The business is now fully established. Contact: Glenn 082 - 2007 - 2009Warna Financial Services Netherlands / Cape Town South African Manager All administration tasks sent from the Netherlands. Including making offers for life cover, pensions, short term insurances etc for all new potential clients. Submitting offers to new clients and seeing the process through until completion. Making changes to existing policies for example, marriages, births, salary changes etc. Drafting of excel spreadsheets for all existing clients, changes and ensuring it was updated at all times in order to ensure all clients were receiving the coverage needed. Ensuring all new polices, changes etc were filed electronically and accurately. Updating insurance policies smooth running of all policies, insurance claims and bank queries. Dealing with client queries and ensuring clients remained happy. All local administrative tasks including, all stat returns, and IRP5’s. Doing a monthly cash book and liaising with the local and international accountant. All work done in South Africa was done in Dutch, verbal, written and computer systems. Accuracy and speed was very important in order for the Netherlands head office to be kept up to date. Traveled to the Netherlands on a regular basis to meet with clients and to receive on going training. Reason for leaving: Personal 2005 - 2007Cycle LabWestlake Administration / Financial Overseeing the Retail, Restaurant and Sales Department. Managing and co-coordinating stock takes for the restaurant and retail. Adhoc stock checks. Daily reconciliation for the various departments and banking. Sending weekly and monthly figures through to head office. Training of new staff on the cash points, assisting with all problems and queries on the retail floor. Ordering of new stock as well as goods receiving on all merchandise. (This was initially a separate position which I took over). Reporting at weekly meeting, ensuring house keeping was maintained, handling of debtors for the repair shop. Assisting the Manager in order to ensure the smooth running of the centre. Assisting the accountant with monthly figures. Weekly wages. Reason for leaving: Position entailed very long hours sometimes 7 days a week. Travelling from Table View to Tokai with the hours and children and being a single mom. 1989 - 2003Peninsula SignsMontague Gardens Office Manager Started working as an assistant to the owner, screening calls, diary management, travel arrangements, client queries, petty cash, ordering of materials, debtors and creditors. Proceeded to take over the accounts department, taking full control of the creditors and debtors, preparation of weekly of weekly and monthly financial reports for the owner. Books to trail balance, all stat returns. Invoicing, quoting, Monthly salaries and weekly wages. Took over as the manager with all staff reporting to me. Dealing with staff issues, annual leave, sick leave, disciplinary hearings etc. (12 manufacturing staff, 7 admin staff plus casual labour). Took over the sales departments, which included doing 60% of the repping. Cold calling for new clients. New clients included the SA Post Office, Telkom, Jet Stores, ADT, Makro etc. Ensuring all work was of the highest standard, clients were kept happy and thereby ensuring the clients stayed with the company, by means of telephonic communication and visits to all clients. Took over running of the company in 1999 when the owner started traveling. Had full signing powers within the company, which included signing and authorizing overdrafts when and if needed. Cash flow forecasts and budgets. Reporting to the owner every three months. Reason for leaving: Company sold Education Matriculated in 1985 at Welkom High School Computer Packages Internet, email, Word, Excel, Publisher, Power Point, Brilliant, Pastel, Quick Books, IQ Elite (retail), Gaap (restaurant), Bmat (Dutch insurance package), Corel Draw, King Pos, Pilot