Michelle Hope Nkirote

MICHELLE HOPE NKIROTE Professional Summary Customer-focused operations and support professional with experience supporting sales teams, executives, and clients in fast-paced, remote environments. Skilled in client onboarding, issue resolution, CRM systems, reporting, and crossfunctional coordination. Known for fast response times, clear communication, and data-driven decision-making. Currently expanding technical skills through data science training to enhance process improvement, reporting accuracy, and operational efficiency. Skills Customer Support & Client Communication Client Onboarding & Retention Operations & Administrative Support CRM & Ticketing Systems (HubSpot, Zendesk) Sales Operations Support Data Entry & Data Accuracy Reporting & Documentation Calendar & Meeting Coordination Cross-Functional Collaboration Remote Work & Time Zone Coordination Tools: Google Workspace | Microsoft Office | Slack | Notion | Trello | Calendly | WhatsApp Business | Google Sheets | Python (basic analysis) Professional Experience Sales Representative | Lessy Communications November 2025 – Present Support sales and account teams by managing client onboarding, ongoing communication, and issue escalation across multiple accounts. Serve as the primary point of contact for clients post-onboarding, ensuring clarity, confidence, and satisfaction with campaign progress. Handle an average of 10+ client emails and 10+ calls per day, maintaining response times within one hour. Communicate client concerns, feedback, and performance expectations to internal ad and operations teams to ensure alignment and timely resolution. Built and maintained a prospect and client database to track outreach, engagement patterns, and onboarding likelihood. Analyzed prospect trends using Google Sheets and Python to improve targeting, response rates, and sales efficiency. Prepared client performance reports on campaign health and ad account progress. Used HubSpot, Slack, Google Calendar, and Sheets to coordinate workflows, meetings, and follow-ups in a fully remote environment. Key results: Improved client retention through proactive communication and fast issue resolution Increased sales efficiency through data-driven prospect tracking Administrative & Marketing Assistant | Zuri Initiative April 2023 – September 2024 Provided administrative and operational support across marketing, sales, and program teams. Took and distributed detailed meeting minutes for internal and remote teams to ensure alignment and accountability. Created marketing and campaign materials using Canva and Adobe to support product sales and outreach initiatives. Supported the SoCCs program, mentoring young women in environmental conservation and business through coordinated communications and reporting. Launched and managed an influencer outreach initiative to increase brand awareness and customer engagement. Collected and analyzed customer feedback to address concerns, improve products, and reduce repeat issues. Tracked product sales, inventory, and revenue using structured spreadsheets. Responded to customer inquiries, complaints, and escalations across email and social channels. Key results: Contributed to increased sales and customer retention Improved response times and reduced customer dissatisfaction Increased brand engagement through targeted campaigns Resource Mobilization Intern | Kenya Wildlife Service (KWS) June 2022 – September 2022 Delivered customer-facing support to donors, partners, and visitors, ensuring a professional and welcoming experience. Managed and updated donor and operational databases, maintaining high data accuracy and confidentiality. Provided administrative and technical support during fundraising events, outreach activities, and field operations. Coordinated meetings, executive calendars, travel logistics, and vendor arrangements. Took detailed meeting minutes and prepared post-event and work-trip reports for internal stakeholders. Tracked inventory and operational records for animal care programs and visitor facilities. Education Bachelor of Arts in International Relations Strathmore University Certifications and Professional Development Certificate in Data Science (In Progress) – WorldQuant University Ongoing training in data analysis, reporting, and data-driven decision-making Additional Information Fully remote-ready with experience supporting distributed teams Comfortable working across global time zones Strong verbal communication and customer-first approach High attention to detail, data accuracy, and process improvement