Michelle Hammond

I am a customer service professional and qualified business administrator. I have over thirteen years’ experience working in various customer focused environments as well as in office environments and usually within a team. I am looking to combine my extensive customer service experience with my administrative abilities as part of a freelance role. I have exceptional communication skills. I also manage to maintain these skills under pressure and I’m able to meet deadlines set to me while maintaining the highest standards. I have a keen eye for detail and the proven ability to follow company policies and procedures while also learning to use various internal computer systems quickly and efficiently. I am computer literate and am very familiar with Microsoft office Word, Excel, PowerPoint and Outlook. I am able to work well independently, and I also thrive within a team, therefore I feel that I would greatly contribute to any role. Education and Qualifications October 2015 – Present Bookkeeping Certificate IV MEGT (in progress) August 2013 - September 2014Business Administration Certificate III TAFE NSW 2006BIIAB Level 2 National Certificate for Personal Licence Holders (UK) 2006Basic Food Hygiene Certificate (UK) 2000Brighton & Hove High School GPDST, nine GCSEs grades A-C Computer Skills Applications Used MYOBBasic Payroll, Accounts Payable, Accounts Receivable, General Ledger MicrosoftWord, Excel, PowerPoint, Outlook Office 2013 Xero Xero Practice Manager and Xero Accounts software Employment & Course Achievements Competent in the following units through completion of Certificate III in Business Administration: Contribute to the health and safety of self and others Process accounts payable and receivable Produce spreadsheets Create and use spreadsheets Deliver and monitor a service to customers Use business technology Process payroll Develop keyboarding speed and accuracy Write simple documents Organise schedules Produce word processed documents Create electronic presentations Design and produce text documents Regulated and approved by the Financial Services Authority in compliance to promote goods and services to customers on behalf of Lloyds Banking Group. Successful in training staff in workplace health and safety and the control of substances hazardous to health using policies and procedures set by The Spirit Group, Greene King and Scottish & Newcastle Retail. Employment History Employer Position Period Duties and Responsibilities Appen Butler Hill Pty Ltd SEARCH ENGINE EVALUATOR July 2019 – Present Evaluate search engine results to determine relevancy based on user query intent. Various ad hoc freelance work including, but not limited to, speech data collection. Employer Position Hopley Bone Accountants ADMINISTRATION ASSISTANT Period October 2015 – April 2017 Duties and Responsibilities Liaison with government entities such as the ATO and ASIC Company secretarial work and management of Corporate Registers Client interaction – following up, setting appointments etc Use of Xero Practice Manager accounting software to create and manage jobs for the client managers Completion of ATO documents such as ABN, TFN and GST applications Making payment arrangements Producing invoices and processing client payments Typing of letters, documents and emails Managing the client data-base Reception relief as required Employer GE Money, Brisbane through Hays Recruitment Agency Position NEW ACCOUNTS FRONT LINE ASSOCIATE Period February 2012 – April 2012 Duties and Responsibilities Setting up credit accounts for new customers wanting to purchase goods in stores such as Harvey Norman and Myer Navigating through up to eleven different internal computer systems Data entry Working within a call centre as part of a team Customer service Employer The Royal Exchange Hotel, Brisbane Position BAR ATTENDANT Period May 2011 – July 2011 Duties and Responsibilities Customer service General bar duties Cash handling Employer Lloyds TSB, Brighton, UK Position CUSTOMER SERVICE CONSULTANT FOR CARD SERVICES Period June 2008 – May 2010 Duties and Responsibilities Management of customer credit card accounts Specialised payment protection sales team member Data entry Conflict resolution Trusted with complete customer confidentiality Employer Spirit Group Pty Ltd, The Franklin Tavern, UK Position ASSISTANT MANAGER / PERSONAL LICENCE HOLDER Period September 2005 – December 2007 Duties and Responsibilities Worked alongside the manager in the daily running of the business. Creating eye catching displays to promote and market products and upcoming events to our customers. Responsible for hiring, training and weekly planning of all staff, including inputting and updating payroll details. Monitoring of stock both wet and dry on a weekly basis and replenishment of stock via ordering from nominated suppliers. Regular liaison with licensing officers and the police to ensure licensing laws were adhered to at all times. Employer The Wellington Public House, Brighton, UK Position BAR ATTENDANT Period August 2004 – September 2005 Duties and Responsibilities Cellar work and general bar duties. Customer service Employer Mydas Marketing, The Cobra Group, Brighton Position FIELD SALES REPRESENTATIVE Period August 2004-December 2004  Duties and Responsibilities Direct sales of credit cards coupled with payment protection in supermarkets, shops and high street banks on behalf of clients such as MBNA. 100% commission based. Trusted with complete customer/ client confidentiality. First point of contact for all customer queries and complaints. Employer The Bath Arms Public House, Brighton Position BAR SUPERVISOR Period December 2003 - May 2004        Duties and Responsibilities General bar duties Supervision of staff and premises in the absence of management Employer The Royal Oak, Woburn, Bedfordshire Position RELIEF MANAGER/LICENSEE Period September 2003 – December 2003 Duties and Responsibilities See duties carried out at the Franklin Tavern Employer Greene King, The Black Horse, Woburn, Bedfordshire Position TRAINEE ASSISTANT MANAGER Period February 2003 – September 2003 Duties and Responsibilities Shadowing the manager and learning the policies and procedures of running the business See duties carried out at the Franklin Tavern References References are available upon request