Michelle Guya

Michelle Guya G E N E R A L V I R T U A L A S S I S TA N T / E X E C U T I V E V I R T U A L A S S I S TA N T Profile Details I'm Innovative customer service with 8 years of experience assisting clients. I have experienced as well managing everything virtually such as assisting clients via the internet, phone, or email. I'm acting as a personal assistant to the client and helping managing things in a timely manner, gathering and verifying paperwork for the project and promoting the company as the best place to work. Trece Martires As a virtual assistant i'm a well-rounded person who is familiar with the field i'm working in. My role is to be creative, patient, and good at time management. Most important, i should be reliable and adept at problem solving. Links When it comes to work, I am a self starter and always do my best to think out of the box to every task being given. I'm a type of person who loves challenges in order to grow and learn new things. And, I can assure you that i will always do my 100% effort in order to meet or exceed the expectation of the clients. I am diligent, professional and always come to work before my shift. Philippines -- Facebook Onlinejobs.ph Skype Id WhatsApp Skills Employment History Teamwork Player Support Specialist, Telus International Philippines, Taguig Ability to Work in a Team NOVEMBER 2021 — FEBRUARY 2023 • TELUS International clients have enjoyed tremendous success in the region benefiting from a growing university-educated population, competitive labor rates and stable communications infrastructure. Today, TELUS International maintains seven sites strategically located throughout metro Manila supporting customer experience and digital IT outsourcing for some of the world’s top brands. • As a Player Support Agent i offer a friendly human touch and provide answers to game players in a responsive manner. Being able to listen and gather useful feedback for the business is another important element of the role. • I became one of the best agent for the past months. Customer Service Specialist, Sykes Asia Philippines, Alabang FEBRUARY 2021 — OCTOBER 2021 • Sykes Asia is a pioneer in exceptional customer care and support, SYKES is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies. They help brand partners optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages and retains customers. • As a front liner i provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. Making sure to help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations • I became one of the best agent for the months i stayed with them. Customer Service Specialist, RMS Collect Inc( An Iqor Company), Dasmariñas AUGUST 2015 — FEBRUARY 2021 Ability to Work Under Pressure Customer Service Adaptability Leadership Skills Ability to Multitask Fast Learner Highly Motivated Dedicated team player Creative Problem Solving • iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. • As part of the customer service i assisted customer by answering technical support inquires via incoming calls. I demonstrated excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues and performs other duties as assigned. • On the top of my regular work, i helped our team to maintain goal by answering their inquiry and share my best practices. • In the past 6 yrs in this Company i've been a top agent with the balance score card that helps me to step up and be part of Training Team and Leadership. Education Computer Secretarial, Bulacan Polytechnic College, Bulacan JUNE 2010 — OCTOBER 2011 Bulacan Polytechnic College envisions to become a lead provider of the quality and affordable technical-vocational, entrepreneurial and technological education, and a producer of highly competent and productive human resource. Part Time Jobs Amazon Wholesale Product Research JANUARY 2018 — JUNE 2018 • Prepare, Optimize & Enhance Product Content. A Feed Management Platform That Moves You Forward. • Learn how to communicate with suppliers and start search with a trusted wholesaler directory or network. • I used DS Amazon Quickview to easily check details of a product. General Virtual Assistant NOVEMBER 2021 • As a virtual assistant i'm a remote employee who offers administrative support to the business, usually part-time. I can do tasks that an executive assistant would typically handle, such as making phone calls, organizing emails and answering emails. • I used Zendesk to navigate and organized email. Training & Courses T-mobile Telecommunications Product Knowledge and Customer Service AUGUST 2015 — OCTOBER 2015 Amazon Wholesale Product Research JANUARY 2018 — JUNE 2018 Leadership Peak Performance Training 2020 Verizon Telecommunications Product Knowledge and Customer Service 2021 Verizon Mentorship Training 2021 Zendesk Training Tool Knowledge 2021 References John Jynell Motilla-|- Marissa Etis-|- Hazel Mades-|- Cherry Flores-|- Roselle Banares-|-