Michelle Guya
G E N E R A L V I R T U A L A S S I S TA N T / E X E C U T I V E V I R T U A L A S S I S TA N T
Profile
Details
I'm Innovative customer service with 8 years of experience assisting clients. I have
experienced as well managing everything virtually such as assisting clients via the
internet, phone, or email. I'm acting as a personal assistant to the client and helping
managing things in a timely manner, gathering and verifying paperwork for the
project and promoting the company as the best place to work.
Trece Martires
As a virtual assistant i'm a well-rounded person who is familiar with the field i'm
working in. My role is to be creative, patient, and good at time management. Most
important, i should be reliable and adept at problem solving.
Links
When it comes to work, I am a self starter and always do my best to think out of
the box to every task being given. I'm a type of person who loves challenges in
order to grow and learn new things. And, I can assure you that i will always do my
100% effort in order to meet or exceed the expectation of the clients. I am diligent,
professional and always come to work before my shift.
Philippines
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Facebook
Onlinejobs.ph
Skype Id
WhatsApp
Skills
Employment History
Teamwork
Player Support Specialist, Telus International Philippines, Taguig
Ability to Work in a Team
NOVEMBER 2021 — FEBRUARY 2023
• TELUS International clients have enjoyed tremendous success in the region
benefiting from a growing university-educated population, competitive labor
rates and stable communications infrastructure. Today, TELUS International
maintains seven sites strategically located throughout metro Manila
supporting customer experience and digital IT outsourcing for some of the
world’s top brands.
• As a Player Support Agent i offer a friendly human touch and provide answers
to game players in a responsive manner. Being able to listen and gather useful
feedback for the business is another important element of the role.
• I became one of the best agent for the past months.
Customer Service Specialist, Sykes Asia Philippines, Alabang
FEBRUARY 2021 — OCTOBER 2021
• Sykes Asia is a pioneer in exceptional customer care and support, SYKES
is a leading provider of multichannel demand generation and customer
engagement services for Global 2000 companies. They help brand partners
optimize the lifetime value of customer relationships by building an intelligent
customer experience that attracts, converts, engages and retains customers.
• As a front liner i provide high-quality and accurate resolutions to customers
under stipulated policies and procedures, by answering general inquiries and
offering solutions, to make sure that objectives set by the client are met
successfully. Making sure to help customers by providing a quality service, as
to guarantee total satisfaction and accomplish client’s expectations
• I became one of the best agent for the months i stayed with them.
Customer Service Specialist, RMS Collect Inc( An Iqor Company),
Dasmariñas
AUGUST 2015 — FEBRUARY 2021
Ability to Work Under Pressure
Customer Service
Adaptability
Leadership Skills
Ability to Multitask
Fast Learner
Highly Motivated
Dedicated team player
Creative Problem Solving
• iQor is a managed services provider of customer engagement and
technology-enabled business process outsourcing (BPO) solutions comprised
of 35,000 amazing employees spanning 10 countries.
• As part of the customer service i assisted customer by answering technical
support inquires via incoming calls. I demonstrated excellent customer service
skills with the ability to take ownership in assisting, researching and resolving
customer issues and performs other duties as assigned.
• On the top of my regular work, i helped our team to maintain goal by answering
their inquiry and share my best practices.
• In the past 6 yrs in this Company i've been a top agent with the balance score
card that helps me to step up and be part of Training Team and Leadership.
Education
Computer Secretarial, Bulacan Polytechnic College, Bulacan
JUNE 2010 — OCTOBER 2011
Bulacan Polytechnic College envisions to become a lead provider of the quality and
affordable technical-vocational, entrepreneurial and technological education, and a
producer of highly competent and productive human resource.
Part Time Jobs
Amazon Wholesale Product Research
JANUARY 2018 — JUNE 2018
• Prepare, Optimize & Enhance Product Content. A Feed Management Platform
That Moves You Forward.
• Learn how to communicate with suppliers and start search with a trusted
wholesaler directory or network.
• I used DS Amazon Quickview to easily check details of a product.
General Virtual Assistant
NOVEMBER 2021
• As a virtual assistant i'm a remote employee who offers administrative support
to the business, usually part-time. I can do tasks that an executive assistant
would typically handle, such as making phone calls, organizing emails and
answering emails.
• I used Zendesk to navigate and organized email.
Training & Courses
T-mobile Telecommunications Product Knowledge and Customer Service
AUGUST 2015 — OCTOBER 2015
Amazon Wholesale Product Research
JANUARY 2018 — JUNE 2018
Leadership Peak Performance Training
2020
Verizon Telecommunications Product Knowledge and Customer Service
2021
Verizon Mentorship Training
2021
Zendesk Training Tool Knowledge
2021
References
John Jynell Motilla-|-
Marissa Etis-|-
Hazel Mades-|-
Cherry Flores-|-
Roselle Banares-|-