Michelle Giraldo

Michelle Giraldo Customer Service Representative I’m a remote worker with extensive admin experience working for various companies in the last 5 years. I’ve worked on multiple short to medium term projects and assisted companies in accomplishing their goals. I’ve worked with multiple software to accomplish my day to day tasks for my employers and learned what the difference is between a customer service rep and someone who provides a real customer experience. My goal is to work for companies that really want to provide their clients with extraordinary service. I want to be part of an A team so I can learn from my peers as well as provide value for my company. - - Cali, Colombia SKILLS Aptitude in providing a phenomenal customer experience Developed a good degree of consulting when it came to showcasing demo’s of the product to clients Avid experience in remote work. Years of self management to perform complex tasks while managing my time and exceeding client expectations. LANGUAGES Native English and Spanish Native or Bilingual Proficiency WORK EXPERIENCE Outbound Associate The Energy Assistance Program 10/2020 - 11/2021, Responsibilities: Outbound communications to California residents to offer them affordable programs that would assist in home improvement costs and home energy efficiency. Achievements/Tasks Better understanding of the renewable energy market including solar energy and its applications in the household. Personally, a sense of accomplishment that I was in charge of providing great solutions for the residents in California and participating in a clean energy movement. Outbound Manager Finance Lobby 01/2022 - 04/2022, Responsibilities: Reaching out to banks to communicate with commercial loan officers and Real Estate brokers in the goal to partner up with the company's marketplace. Documenting all client information and providing consistent follow up for the duration of the campaign. Onboarding and Training new employees for future projects Achievements/Tasks Drastically improved my communication when working with other small businesses and practiced my customer acquisitions skills. Worked under a time crunch to onboard clients Customer Onboarding Specialist ExpoFP 01/2020 - 05/2020, Responsibilities: Documenting and publishing help articles to facilitate educational content for clients,Virtually demoing the product and floor plans for our clients and showing them how to use them,In charge of customer support via chat and email outside of my client zoom calls Achievements/Tasks Was taught on how to provide customer solutions as well as being a great teacher. Learned how to create help articles and record training videos on loom