Michelle G. Sanchez

MITCH SANCHEZ REMOTE TECHNICAL ENGINEER TECHNICAL SALES ADVISOR IT HELPDESK SUPPORT SAFETY OFFICER WEB DESIGNER PROFESSIONAL SKILLS MY BACKGROUND PHP MySQL Marketing Windows OS Photo editing Circuit Design Layout design Website Design Active Directory Customer Service Technical Support Corporate Blogging Windows Server 2008 Web content development Visual Basic 6.0 Programming I am an experienced IT professional seeking a full time work-from-home position in the field of Information Technology, social media and marketing communications, where I can apply my knowledge and skills for continuous improvement. PERSONAL SKILLS Motivated Organized Team player Fast learner Creative spirit Time management Reliable and professional EDUCATION University of Cebu Bachelor in Computer Science/ Information Technology 2005 CONTACT P: - E:- MY WORK EXPERIENCE SALES ADVISOR | WEB DESIGNER | SAFETY OFFICER Victorious TEAM Provider Corporation July 2017 to Present Serves as the key account manager for new and existing customers Provides administrative and information technological tasks Manages the company's social media account Creates social media graphics for event postings Manages the company's health and safety requirements SUBJECT MATTER EXPERT C3 Customer Contact Channels Philippines Ltd. March 2016 to July 2017 Served as the point person for T-Mobile customers in terms of billing products and service inquiries Proactively identified issues and provided solutions Took every inquiry as an opportunity that built customer trust and educated customers that paved way for TMobile sales BRANCH OPERATIONS SUPPORT SPECIALIST JPMorgan Chase & Co. December 2015 to March 2016 Provided banking operational support for consumer business MY WORK EXPERIENCE (CONTINUED) TECHNICAL SUPPORT AGENT 24/7 Customer Philippines Inc. September 2014 to December 2015 Worked for an Australian account (Optus) Troubled-shoot mobile/broadband concerns TECHNICAL SUPPORT AGENT Teleperformance Philippines - February 2014 to August 2014 Provided advanced troubleshooting for telephony, highspeed internet and cable TV residential account CUSTOMER SALES REPRESENTATIVE Sykes Asia Inc. May 2012 to January 2014 Provided telecommunication services to users, including setup, equipment, wiring, and transmission REMOTE DESKTOP SUPPORT ENGINEER PeoplePlustech, Inc. (For ACCENTURE Phils.) May 2011 to April 2012 Handled remote services for residential account (removing of computer viruses, PC tune-up and software installation)