Michelle Emeren Perez Espiritu

MICHELLE EMEREN ESPIRITU APP/CLOUD SUPPORT SENIOR ANALYST PROFILE CONTACT- -Blk 4, Lot 54, Promesa, Bagong Pook, Pila, Laguna SKILLS Google Cloud Platform and Google Workspace Customer Service Teamwork Time Management Leadership Effective Communication Critical Thinking Microsoft 365 LANGUAGES English Filipino Results-oriented BPO professional with a 9-year track record of delivering exceptional customer and technical support. Possesses a strong understanding of customer service principles and technical troubleshooting. Demonstrated expertise in Google Cloud as a former Professor, enabling others to master cloud technologies. Recognized for flexibility, adaptability, and a proactive approach to problem-solving. Eager to embrace new challenges and contribute to a growthfocused organization. WORK EXPERIENCE Accenture App/Cloud Support Senior Analyst 2021 - 2025 M365 Admin Support- Provided technical support to end-users on a variety of Microsoft 365 applications, including email, calendars, and file sharing. Google Cloud Frontline Professor- Developed and delivered training courses on Google Cloud Platform billing and Account and Security. Sutherland - Technical Support -Level 2 Provided guidance and support to customers on the use of the GoDaddy web based platform, including email setup and website creation. Assisted customers with troubleshooting and resolving technical issues related to their emails and websites. Concentrix Technical Support Specialist - Provided comprehensive guidance to clients on the effective utilization of QuickBooks Desktop software. Diagnosed and resolved a wide range of technical problems related to QuickBooks, providing effective solutions and support. EDUCATION REFERENCE Nick Arellano Accenture| Professor Phone:- Email :- BS Biology major in Ecology Univeristy of the Philippines Los Baños, Laguna -