Michelle E. Pañebe

MICHELLE PAÑEBE GENERAL VIRTUAL ASSISTANT/ EXECUTIVE ASSISTANT Dasmariñas, Cavite-- linkedin.com/in/michelle-pañebe live:.cid.d5a5a5b10110bc84 PROFILE Dedicated virtual assistant providing high quality professional administrative service to multiple clients. Adept in customer service including but not limited to handling customer questions, problems and concerns via email and phone and online chat services. Advance working proficiency in TOEIC (Test of English for International Communication). Proven accuracy and efficiency, with a keen focus on detail. SKILLS Virtual Assistant Skills Flexible Administrative Skills Data Entry and Product Listing Editing and Proofreading Internet Research Article writing and web management Expertise in Google products, Microsoft offices and other Virtual Assistant software tools Customer Service Skills Clear Phone, Email and Live Chat Communication Situation Evaluation and Attentiveness Empathy Ability Persuasion Skills Time Management and Flexibility Closing Ability Social Media Skills Creating Content Copywriting Design (Graphics and Videos) Customer Service/Community Management EDUCATION Polytechnic University of the Philippines- | Bachelor in Secondary Education EXPERIENCES Online ESL Teacher- Novakid- Novakid is an online English learning platform. Offering online English classes with native speakers for students from all over the world. Teach students of different proficiency levels. Research new teaching methods for teaching English as a second language. Test, evaluate, and counsel students regarding their academic performance and goals. Improved student's grammar and conversational skills through role play assignments which included field experiences. Customer Support Associate- 5Talk-Talk is the leading online English education platform from China that specializes in providing learners with live online English lessons. Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Built a strong understanding of our product offering and help customers build new looks and outfits from our available brands. Became a top-notch agent for the past few months. PART-TIME JOB Appointment Setter- Patts Services June 2021-December 2021 Executed daily operations of setting appointments. Recorded time and date of appointment in appointment book. Constant interaction with incoming clients and with personnel over the telephone. TRAININGS Basic Bookkeeping With Xero & Quickbooks - September 2022 Lead Generation - September 2022 CERTIFICATIONS 120 Hour TEFL- August 2021 TOEIC (Test of English for International Communication) Advance Working Proficiency- January 2018 REFERENCE Dianne Lozano Customer Support Representative- Doordash-- APPENDUM DISC PERSONALITY TEST IQ TEST LAPTOP SYSTEM REQUIREMENTS INTERNET SPEED TEST