Michelle Domingo Ybanez

MICHELLE D.YBANEZ Executive Assitant Results-driven professional with proven expertise in providing exceptional administrative and customer service support, efficiently managing remote office tasks and communications. Adept at meeting deadlines and processing information through strong research and analytical skills Work Experience DEPARTMENT OF SOCIAL WELFARE DEVELOPEMENT Data entry--Sofronio Espanola Palawan August 10 2023 to January 2 2024 Professional handling of internal/external email communication. Using Google Calendar / Outlook to manage timelines for government programs Encoding and organizing beneficiary data in spreadsheets or government databases Education Bachelor of Secondary Major in Values Education Holy Trinity University- Master of Guidance and Counseling Holy Trinity University Present time Familiarity with content management systems (CMS) used in public sector communication. Using Docs, Sheets, Slides for team collaboration and reporting. Preparing official documents, beneficiary lists, reports, and presentations. Using tools like MS Loop, Trello, or Asana to manage tasks and deadlines Efficiently balancing fieldwork, reporting, and client support duties. Ensuring accuracy in beneficiary data, documentation, and program tracking. Writing professional emails, reports, and memos for inter-agency coordination. Keeping records, calendars, and case files in structured order Addressing concerns of program beneficiaries. Adjusting to new government protocols, community needs, or emergencies. Taking initiative in improving workflows, support services, or campaign strategies. Handling sensitive personal data and cases with discretion and integrity. Hard Skills HOLY TRINITY UNIVERSITY President Secretary January 3 2024 to December 2024 Email Management Calendar & Meeting Tools Research and Data Management Client Support Tools Google Workspace (G-Suite Microsoft Office Suite Administrative Tools Soft Skills Time Management Attention to Detail Communication Skills Organization Problem-Solving Adaptability Proactiveness Confidentiality Efficiently handled executive email accounts. Coordinated internal and external appointments using Google Calendar and Microsoft Outlook. Maintained records of official university documents and correspondences. Collaborated with marketing and IT teams for event publicity. Responded to inquiries from faculty, staff, students, and external stakeholders. Maintained professionalism in sensitive or confidential situations. Proficient in Google Workspace: Docs, Sheets, Forms, Slides, Calendar. Skilled in Microsoft Office Suite: Word, Excel, PowerPoint. Maintained confidential university documents and records. Prioritized urgent requests while maintaining routine operations. Carefully reviewed all communications and reports. Maintained respectful and clear communication with university executives and staff. Assisted the President with efficient workflow and document access Identified and resolved scheduling conflicts or operational inefficiencies Handled sensitive documents and information with discretion Adjusted quickly to shifting priorities and urgent requests