Michelle Delarmente

Michelle Delarmente Virtual Assistant Goal-oriented with excellent creative and analytical abilities. Team player with an eye for detail. I am loyal and dedicated. Always gives my absolute best for the clients that I work for. Self-starter and consistently exceeding my client's expectations with high-quality work. I work well both as an individual contributor and also as a team member. Experience Contact Phone - Email- Address Mandaue City, Cebu PH 6014 Education- Bachelor of Science in Industrial Technology - Major in Computer Technology Mandaue City College- High School Graduate Saint Louis College - Cebu Expertise Skip Tracing SOP Creation Data Entry Leadership Team Management Email & Chat Management Social Media Administration Lead & Project Management Technical & Customer Support Comparative Market Analysis Reference Phillip Juarez Dispositions Manager - Atlas Home Buyers-+1 - Brandon Hood Acquisitions Manager - Atlas Home Buyers-+ 1 - July 2022- March 2023 Atlas Home Buyers Virtual Assistant Real Estate Executive Assistant Complete property research and comparative market analysis (comparables) Created Standard Operating Procedures (SOP) Managed KPIs using Google sheets & organize files in Google drive Managed leads, emails, and calendar Manage project management tools Basic Social Media Admin October 2016- July 2022 TTEC Holdings (Verizon Fios Account) Team Lead Supervised a team of 20 members & regularly conducted individual assessments Facilitated 1-on-1 coaching sessions to improve performance metrics Ensured that the team is aligned with the client's requirements Awarded as Team Lead of the Year 2021 Internal Help Desk Provided real-time support to team members such as taking over escalation calls Assisted team members with queries about the process Took care of escalated tickets - did deep-dive and resolve them Conducted team huddles and provide areas of improvement Awarded as Internal Help Desk of the Year 2020 Technical Support Associate Troubleshoot network and equipment-related issues Corresponded to customers to resolve billing and order queries Pitched for sales recommendations Proactively managed and resolved customers' technical issues resulting in a high satisfaction & resolution rating May 2015 - Septermber 2016 Concentrix (Comcast Account) Technical Support Associate Resolve order & network-related issues while demonstrating professionalism & courtesy to customers Pitched for sales recommendations to get the best value for the services Proactively managed & resolved customers' technical issues resulting in high satisfaction & resolution rating April 2014 - April 2015 Azpired, Inc. (Sleep Services) Customer Service Representative Made outbound calls to promote sleep services and to convert the referrals to patients Follow-up patients who weren’t able to answer the outbound calls that were made Verified benefits and eligibility for the patients Processed claims for the patients Certifications Team Lead 201 Certified | 2022 - No Expiration Global Leadership Development Team Lead 101 Certified | 2021 - No Expiration Global Leadership Development