Michelle De Leola

I have over five years of experience in the BPO and healthcare customer service industry, supporting Provider, Member, and Broker Services. Throughout my career, I've consistently delivered high-quality service while managing complex inquiries related to insurance benefits, eligibility, claims, and provider contracts. I've also played a key role in supporting operational processes and auditing service quality

Key Skills & Achievements:

Strong communication and problem-solving skills

Proficient in handling multi-channel support (phone, chat, email)

Experience in quality audits, management reporting, and performance improvement

Knowledgeable in healthcare systems and terminology

My background combines hands-on customer service with operational insight, making me highly adaptable to both frontline support and backend processes. I’m proactive, detail-oriented, and committed to delivering excellent service while supporting team goals. 

My experience in healthcare customer service, along with my ability to handle high-pressure situations and contribute to process improvements, aligns well with the requirements of this role.