Michelle Canua

MICHELLE CANUA VIRTUAL ASSISTANT Baguio City, Benguet, Philippines | vamichellecanua.my.canva.site SUMMARY Proactive, resourceful and highly organized Virtual Assistant that offers a strong blend of structure and high-level administrative support, specializing in Quality Assurance, Client Communication and leveraging digital tools to streamline workflows and enhance client productivity. Highly passionate about delivering exceptional service and contributing to the success of clients’ business. PROFESSIONAL EXPERIENCE Quality Assurance Analyst Feb 2023 - Aug 2024 Majestic Packaging Products Corporation - Biñan Laguna, Philippines Spearheaded compliance initiatives, coordinating quality inspections and maintenance that led to a 10% reduction in production errors. ​Conducted rigorous analysis of QA reports and audit records, providing actionable insights that drove product quality improvements. Part-time Online Math and Science Tutor STEMulate Learning Point Services - Baguio City, Benguet Jan 2022 - Aug 2022 Developed and delivered engaging one-to-one or group classes, demonstrating strong verbal communication and teaching skills. Monitored and reported on student performance and evaluation to the Head Teacher, showcasing attention to detail and reporting skills. On-the-Job Trainee Philippine Economic Zone Authority - Baguio City Economic Zone Jan 2021 - May 2021 Assisted personnel with administrative paperwork, which included data analysis and editing of video presentations. Applied academic theories to real-world processes like wastewater and solid waste management, showcasing analytical and problem-solving skills. Student Assistant Saint Louis University - Baguio City, Benguet May 2015 - Jan 2020 Provided comprehensive administrative support to professors and administrative personnel, including high-volume paperwork management and data organization across various departments (Parish Office, Library, Accounting Office). Served as a primary point of contact, resolving technical, administrative, and operational inquiries from students and personnel via phone, ensuring appropriate actions were taken based on school guidelines. TECHNICAL PROFICIENCY AND TOOLS Productivity & Communication: Google Workspace (Expert) , Microsoft Office (Advanced) Task & Project Management: Trello (Advanced) , Asana (Advanced) , Online Appointment Scheduling (Expert) CRM, Data Management and Bookkeeping: Netsuite (Advanced), Xero (Advanced), Quickbooks (Advanced), Hubspot (Beginner) Content & Marketing: Canva (Expert) , Hootsuite (Advanced) Emerging Technology: ChatGPT / AI Tools (Advanced) EDUCATION Bachelor of Science in Chemical Engineering Saint Louis University, Baguio City Aug 2014 - Dec 2021 CERTIFICATIONS AND LICENSES Certifications: How To Become An Executive Virtual Assistant (Basic Comprehensive Course) - Mixed Up Digital Finds - Completed July 4, 2025 Introduction to Bookkeeping - TESDA Online Program - Completed October 30, 2025 Licenses: Registered Chemical Technician (October 2022), BOSH-Safety Officer 1 (December 2021)