Michelle Canua

MICHELLE CANUA VIRTUAL ASSISTANT Baguio City, Benguet, Philippines SUMMARY Proactive, resourceful and highly organized Virtual Assistant that offers a strong blend of structure and high-level administrative support, specializing in Client Communication and leveraging digital tools to streamline workflows and enhance client productivity. Highly passionate about delivering exceptional service and contributing to the success of clients’ business. PROFESSIONAL EXPERIENCE Part-time Financial Advisor June 2023 - Sept 2025 Pru Life UK - Taguig City, Metro Manila, Philippines(Remote) Optimized client communication and follow-up protocols across Zoom, Messenger, and Email, resulting in a 20% improvement in client response time. Designed and executed engaging marketing materials using Canva, which increased client engagement with services by 15%. Managed and maintained accurate client records in CRM systems, ensuring data integrity for seamless follow-ups and timely service delivery. Quality Assurance Analyst Feb 2023 - Aug 2024 Majestic Packaging Products Corporation - Biñan Laguna, Philippines Spearheaded compliance initiatives, coordinating quality inspections and maintenance that led to a 10% reduction in production errors. ​Conducted rigorous analysis of QA reports and audit records, providing actionable insights that drove product quality improvements. Administrative and Virtual Support May 2015 - Aug 2022 Saint Louis University | PEZA - Baguio City | STEMulate Learning Services Provided comprehensive Executive Support, expertly managing email inboxes, coordinating complex calendar scheduling, and preparing documents to maximize team members' productivity. Coordinated all logistical arrangements for internal meetings and tutorials, including the creation of professional presentations, ensuring smooth and efficient operational flow. Delivered engaging virtual tutoring sessions and authored digital learning materials, showcasing adaptability and technical proficiency in remote work environments. TECHNICAL PROFICIENCY AND TOOLS Productivity & Communication: Google Workspace (Expert) , Microsoft Office (Advanced) , Zoom (Expert) , Facebook Messenger (Expert) Task & Project Management: Trello (Advanced) , Asana (Advanced) , Online Appointment Scheduling (Expert) CRM & Data Management: CRM and Lead Tracking (Advanced) , CRM Tools (Advanced) Content & Marketing: Canva (Expert) , Hootsuite (Advanced) Emerging Technology: ChatGPT / AI Tools (Advanced) EDUCATION Bachelor of Science in Chemical Engineering Saint Louis University, Baguio City Aug 2014- Dec 2021 CERTIFICATIONS AND LICENSES Certifications: How To Become An Executive Virtual Assistant (Basic Comprehensive Course) Mixed Up Digital Finds - Completed July 4, 2025 License: Licensed Chemical Technician (October 2022 Exam Passer) Portfolio: vamichellecanua.my.canva.site