Michelle Calica

MICHELLE GO CALICA Mobile No.: (- Email Address:-Address: SSS Village Concepcion Dos, Marikina City 1811                       Objective To obtain a career in the business industry that will utilize my knowledge and skills in helping the company build customer relation services. Be able to help give quality services and reach its goals and objectives.  Qualifications Possesses good interpersonal and communication skills Proficient in written and spoken English Team player, dynamic and self-motivated Well organized with excellent attention to detail Good working knowledge in MS Office (Word, Excel, PowerPoint) Fast learner, trainable and flexible Experience RICCIOTTI PTE. LTD. – Singapore Guest Relations Officer September 2012 -    January 2013 Providing excellent customer service Taking food and drink orders Entering item order into POS and collection of payment Attend to customer’s need and make sure that the customers are satisfied Working with other wait staff members to provide team-oriented services Tetsu Japanese Restaurant (Food Junction PTE. LTD) - Singapore Management Trainee July 2011 – September 2011 Provide good service and priority to customers Take the customer to their table and hand out menus. Communicate with the customer about any concerns. Collect payments and cashiering. TROPEZZ International House of Catering Inc. – Marikina, Philippines Banquet and Sales Manager January 2009 – March 2010 In-charge in dealing with customers for reservation or cancellation. Closely coordinate with the Chef for any special food and budget cost for certain projects. In-charge with staff in the arrangement of venues and orientation on customer relations. In-charge of supervision with staff on special décor and servicing on customers. Responsible for handling guests during the event and aiming for maximum customer satisfaction. Supervises all banquet events to include scheduling date and time for events, menus, pricing, staffing, signing and the deposit. Responsible for bookings, confirmations, billings, generating proposals and contracts. Follow-up the customer for confirmation of contracts. Alnare ADS & Marketing Services - Antipolo, Philippines Human Resource and Administrative Assistant July 2008 – December 2008 Responsible for checking the attendance of workers. Answer, screen and transfer inbound phone call. General clerical duties including photocopying, fax, and mailing. Maintain office supply inventories. Coordinate and maintain records for staff, telephones, and petty cash. In-charge on monthly preparation of Pay slip. Responsible for checking attendance of staff. Prepare and modify documents including reports, drafts, memos, and emails. McDonalds QSCV Corporation – Marikina, Philippines Restaurant Marketing Representative & Crew Trainer July 2006 – July 2008 Promoting new products in and out the store. Briefing crew and manager of new products. Monitoring of new products for presentation. Hosting parties & Responsible for training new Crew. Checking that all procedures and standards are kept. Consistently demonstrate a commitment to McDonald’s and an ability to coach others. Responsible for supervising the crew’s task and making sure that the proper procedures are met. Committed to handling cashiers and food service. Supervise crews on assembling food and serving. Service Crew  September 2003 – July 2006  Responsible for cashier handling. In-charge in preparation of food and service for customers. In-charge of drive thru services. Awards and Seminars December 2006Customer Driven “Excellent on Customer Service” January 2004Best in Counter “Handling Food and Customer Relation” September 2003Hospitality Culture “Excellent on Customer Relation” July 30,2010Think Marketing: Market Driven Strategy Oct 5,2007Entrepreneurial Seminar Sept. 28,2007Micro & Macro Entrepreneurial Seminar Educational Background June 2007 – April 2011Bachelor of Science in Business Administration Major in Marketing Pamantasan Lungsod ng Marikina Concepcion Uno, Marikina City June 1999 – April 2003Roosevelt College Marikina Lamuan, Marikina City June 1993 – March 1999 South City Homes Academy Biñan, Laguna Personal Information Birth Date : August 6, 1985Height:     5’ Birth Place: Marikina City Weight: 100 lbs Status: MarriedNationality: Filipino          Language: English & Filipino