MICHELLE BUERGER
Middleton, WI 53562--
www.linkedin.com/in/michelle-buerger
CUSTOMER-FOCUSED BUSINESS OPERATIONS SPECIALIST
Analyze Data | Improve Efficiency
Skilled organizing and analyzing data to produce products for a broad range of clients in the United States and parts of Europe.
Strong background in data quality control and experienced with fast-paced environments and daily deadlines. Self-motivated
to learn new skills and take on projects. Ability to work collaboratively with teams or independently. Expertise:
Data Quality Control | Data Analysis | Customer Service
PROFESSIONAL EXPERIENCE
THE WEATHER COMPANY, AN IBM BUSINESS (Formerly WSI, Weather Central), Madison, WI
2007 - 2019
Business Operations Specialist, Watson Live Captioning
2019 - 2019
Strong contributor to Speech-to-Text team for automated real-time closed captioning service.
● Improved accuracy of captioning through model training.
● Consolidated documentation into one source for easier use.
● Assessed daily trouble tickets from clients, improving models and compiling tickets for further development.
● Participated in daily stand-up meetings to prioritize projects.
● Trained customized captioning models for launches of nationwide clients.
Meteorologist, Newspaper Services
2013 - 2019
Created daily weather pages with forecasts, graphs, charts, and other local data for newspaper clients.
● Analyzed weather data and models to write forecasts for locations nationally and for parts of Europe.
● Created and maintained PHP scripts to retrieve data for clients’ weather pages to automate data collection, allowing for
faster production of weather pages.
● Utilized SQL databases for daily weather station and climatology data.
● Edited domestic and international clients’ graphics and videos for tropical storms and marine forecasts, providing
upcoming weather systems’ potential impact on client areas.
● Designed clients’ weather pages and created visualizations of weather data for those pages.
Data Quality Control Operator, Data Processing and Monitoring
2007 - 2014
Monitored continuous data streams from data centers, including data ingestion, processing, and delivery.
● Performed quality control of radar and satellite imagery products by comparing with ground truth from local reports and
weather stations.
● Troubleshot data issues and relayed solutions to internal and external customers via phone calls, emails, and messages on
webpage.
● Queried SQL databases to investigate data problems.
● Overhauled documentation and provided continuous updates, improving department’s efficiency.
UNIVERSITY OF WISCONSIN-MADISON, Madison, WI
Staff Consultant, Technology Learning Centers
Supervised computer labs for students on the college campus.
● Assisted students with troubleshooting problems on the lab computers.
● Led presentations on computer and job skills for campus residents.
● Facilitated the checkouts of digital cameras, laptops, video cameras, and projectors for residents.
EDUCATION
Bachelor of Science (BS), Atmospheric and Oceanic Sciences, University of Wisconsin, Madison, WI
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PROFESSIONAL DEVELOPMENT
IBM Agile Explorer
IBM Data Science Foundations - Levels 1 and 2
2004 - 2007
