Michelle Basaysay

Hi, my name is Michelle. I have 10 years of experience in specializing in content moderation, customer service and reputation management, making me highly qualified for the CSR position. In my role as a Reputation Management Specialist, I managed over 1,500 locations, supporting brands like Pet Supplies Plus, RedRobin, Interdent, Ferguson, McKinney, and IHG Hotel Group in enhancing their image. Implementing tailored strategies to address harmful or false reviews and safeguard client reputations. Prioritizing customer care, we addressed and removed negative or inappropriate comments and timely responses on social media platforms like Facebook, Instagram, YELP, Tripadvisor, Expedia, and Google Business.