Michelle Bagares

EXPERIENCE TELEMARKETER / COLD CALLER / LEAD GENERATION SPECIALIST (PROJECT BASE ) ABBA MAINTENANCE Singapore and iLocalbuzz Cold calling prospect leads to offer products and services in different kinds of establishments and office in Singapore and US Gathering lead's information through internet research Sending end of the day reports and progress of day to day work . CUSTOMER SALES REPRESENTATIVE Concentrix AT&T MSS (Mobility Sales and Services) Jan. - Sep. 2019 Upsell and closed customer sales by driving product benefits around client's wants , interests and needs. Resolved all issues efficiently and enhanced customer satisfaction ratings. Responded to customer requests for products, services and company information. Entered customer interaction details in AT&T System to track requests, document problems and record solutions offered. MICHELLE BAGARES VIRTUAL ASSISTANT / CUSTOMER SERVICE AND SALES REPRESENTATIVE ABOUT ME CUSTOMER SERVICE REPRESENTATIVE An enthusiastic and reliable customer service professional offering over three years of experience resolving account and service concerns for Call center customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. IQOR RMS Collections /Metro by TMobile Sep 2017 - Jan. 2019 Answered customer telephone calls promptly in appropriate manner and by following process and procedures to provide excellent quality service . Provide resolution to customer's concern regarding about billing , account changes , collections and purchases. Consulted with outside parties to resolve discrepancies and create effective solutions. Document account for changes , requests and actions to resolve concern . SKILLS AREA COORDINATOR Research / Generating Leads Field Outsource Manpower Agency March 2012- August 2013 Promoted positive relations between residents and staff. Managed quality assurance by on site evaluations, internal audits and customer surveys. Developed team communications and information for scheduling meetings with staffs. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and bookkeeping. Customer Service Cold Calling / Telemarketing Photo & Video Editing EDUCATION BACHELOR OF ELEMENTARY EDUCATION Cagayan de Oro Phinma Education Network June 2012 to June 2013 CONTACT --SKYPE live:.cid.658637d2189f96e4 TOOLS USED : Microsoft Office , Google Office , Canva , Trello , Time Doctor , Hubstaff , Adobe Photoshop , Skype , Slack , Ring Central , Zoom and Wordpress