Michelle B. Espenida

SKILLS Leadership Proficient in Microsoft Problem Solving Encoding Hardworking Project Management Communication Skills Creativity Editing Skills Administrative Skills Email and Call Handling Troubleshooting and Installing OS and Application MICHELLE ESPENIDA WORK EXPERIENCE Technical Support Representative (Teleperformance) CONTACT Phone (- Email- Address 47 Area 1 Samapguita St. Brgy. Capri Novaliches Quezon City EDUCATION Pag Asa Elementary School- Novaliches High School- Bachelor of Science in Information Technology Quezon City University- July 2019August 2019 Answering phone calls Provide support to customer experiencing internet connection problem Responsible for installing equipment, maintaining record of customer Identify, investigate,resolve users problem with computer hardware and software November 2019 November 2020 Junior Credit Advisor (Home Credit Philippines) Handles outgoing and incoming outgoing calls Collects overdue debts and inform clients about their payment duties Run insurance illustrations, construct financial plans, report invest performance Responsible to help clients to give resolution on their problem Providing financial guidance to the customer Operation Team Lead (Teletech) November 2020 August 2022 Responsible on managing, supervising and motivating team member on a daily basis Allocating task to team members, ensuring performance level is up to standard Reporting to management, discussing and resolving issues, executing performance issues Handle admin task such as coaching, creating reports, ensuring attendance, meetings, analysis of agents performance Overall monitoring agents performance to be able to commit to the goal Virtual Assistant (EIR Group) September 2022September 2023 Responsible for Admin task such as creating, deleting, editing, updating, allocating jobs to the worker Scheduling, emailing reports for a week Oversee administrative task Handles incoming and outcoming calls from the worker and assist them to their schedule MY REFERENCE Rose Ann Brian Marison Taguiam TEAM LEAD (TELETECH) VA Admin (EIR Group) - -