Michelle Arias

Michelle G Arias 📧-| 📞 - | 🌐 Remote Dynamic and forward-thinking Project Manager with 8+ years of experience in digital services, eCommerce, and project operations. Skilled in client onboarding, process improvement, and managing cross-functional teams to deliver exceptional service experiences. Proven ability to streamline workflows, enhance client satisfaction, and boost revenue through innovative strategies. Tech-savvy with expertise in tools like ClickUp, Jira, and Shopify. Currently advancing knowledge in digital project management and listing optimization. Passionate about contributing to fast-paced, collaborative environments with a focus on continuous improvement. SKILLS ● ● ● ● ● ● ● ● Project Coordination & Timeline Management Client Onboarding & Success Process Improvement & Workflow Optimization Dynamic Pricing Strategies Performance Monitoring & Data Analysis Team Leadership & Cross-Functional Collaboration Inventory Forecasting & Reconciliation Tools: ClickUp, Jira, Notion, Figma, Slack, Shopify, Amazon ACHIEVEMENTS ● ● English: Fluent (C2) Spanish: Native Speaker EXPERIENCE e-Commerce Manager & Executive Assistant MCAG Imports – Melbourne, Australia | Oct 2019 – Feb 2024 ● Managed client onboarding and project timelines, ensuring smooth execution across Amazon and Shopify, boosting team efficiency by 15%. ● Spearheaded listing optimization initiatives, enhancing revenue generation through strategic pricing and SEO-driven adjustments. ● Automated workflows using AI tools, reducing operational time by 15% and improving project efficiency. ● Directed financial forecasting and dynamic budget management, aligning resources with strategic priorities. ● Oversaw logistics coordination and vendor management, ensuring on-time order delivery and accurate inventory management. Operations Assistant & Remote Office Manager Sothrive – Richmond, VA | Apr 2015 – Oct 2019 ● ● ● ● ● Coordinated multiple projects across teams using ClickUp and Notion, resulting in a 25% improvement in efficiency. Optimized inventory processes, reducing discrepancies by implementing reconciliation systems and enhancing accuracy. Led process improvement initiatives, minimizing errors by 20% and streamlining delivery timelines. Played a key role in client retention strategies, achieving a 15% increase in satisfaction through enhanced support. Successfully improved financial closeout processes, ensuring alignment between operational and accounting teams. EDUCATION ● ● ● Digital Project Manager Career (In Progress) – EducaciónIT, Argentina QA Manual Tester Certification – EducaciónIT, Argentina (2023) Bachelor’s Degree in Modern Languages – Universidad Metropolitana, Venezuela (2019) ACHIEVEMENTS ● ● Increased Shopify sales by 11% through listing optimization and dynamic pricing strategies. ● Improved customer satisfaction by 12% through optimized navigation and faster response times. Automated workflows that reduced operational delays by 20%, improving overall project efficiency. TOOLS & TECHNOLOGIES ● ● ● ● Project Management: ClickUp, Jira, Notion E-commerce Platforms: Shopify, Amazon Data Analysis: Google Analytics, Microsoft Excel Collaboration Tools: Figma, Slack, GSuite