Michelle Arcilla

MICHELLE ANNE ARCILLA GENERAL VA | SOCIAL MEDIA MANAGER |ADMIN & ECOMMERCE SUPPORT Capiz, Philippines 5803|-| www.linkedin.com/in/michelleannarcilla SUMMARY Detail-oriented and reliable Virtual Assistant with over 3 years of experience supporting entrepreneurs, coaches, executives, and small business owners with day-to-day operations, social media management, and digital marketing tasks. Skilled in administrative support, Canva design, bookkeeping (QuickBooks), e-commerce, email management, and content creation. Adept at handling multiple tools and platforms including Google Workspace, Trello, Canva, and social scheduling tools. Known for being proactive, organized, and client-focused — committed to helping businesses stay organized, grow their online presence, and operate more efficiently. PROFESSIONAL EXPERIENCE Virtual Assistant | Admin Support | Home Remodeling Houston, TX July 2024 - Present Accurately entered customer and organizational data into internal systems, maintaining a 100% accuracy rate. Organized and structured data sets to improve accessibility and streamline workflow across departments. Conducted thorough data verification and validation to ensure data integrity and minimize discrepancies. Monitored and evaluated agent calls to ensure top-tier quality assurance and adherence to company standards. Reviewed agent submissions for accuracy, completeness, and consistency, contributing to continuous process improvement. Executive Assistant | Local Government Unit May 2021- October 2023 Managed schedules, appointments, Email Management, Calendar Management Organized meetings, prepared documents Maintained confidentiality of sensitive documents and streamlined office operations. Data Encoder-Trainee | Social Security System April 2018- June 20218 Accurately input and organized customer data for efficient database management. Conducted data verification to minimize errors and improve reporting accuracy. SKILLS Social Media Management Administrative Support Customer Support Email Management Calendar Management Graphic Design Online Research Ecommerce Bookkeeping Data Entry Project Management EDUCATION Bachelor of Science in Accounting Technology Collegio De La Purisima Concepcion ADDITIONAL INFORMATION Languages: English, Filipino Certifications: 1.QuickBooks Certified ProAdvisor (2024) 2.General Virtual Assistant Training (2024) 3.Virtual Bookkeeper Training (2024) 4.E-commerce Specialist Training (2024) June 2015- April 2019