Michelle Anne Lausin Grospe

M I C H E L L E A N N E G R O S P E PINEAPPLE STAFFING - EXECUTIVE VA AUGUST 2019 - APRIL 2022 SKILLS & ABILITIES - Motivated, well-disciplined individual - Finds joy in assisting others - Knowledgeable in conversational English -Can take sales, inbound and outbound calls, Marketing, Social Media Management, Appointment Administrative Tasks, Experience in the Recruitment process Customer Service. Google Apps for business, Canva, Microsoft Office, Recruitment, etc, Executive/Admin Assistant - Direct Reports to CEO - Email Management - Preparing reports, orders - Tracking, Calendar Management, Tracking financial Marketing, Mailchimp Klaviyo, Social Media Canva, Wix, Appfolio Amazon VA Monday.com Property Management Airbnb, Booking.com listing Activecampaign Wordpress Automation Medical Staffing Interviewing Background Check Interviewing applicant Zapier Ebay Manager Optocreative MS Office Airbnb, Booking.com Management SITEL - STAPLES . CA - TEAMLEADER JUNE 2018 - AUGUST 2019 - Monitored customer satisfaction in all company products and services - Assisted in problem-solving and brainstorming solutions to existing concerns EDUCATION - Handles internal operations to improve the quality of service ASIAN INSTITUTE OF COMPUTER STUDIES - Performs internal auditing, Handles Associate Degree - Business Information Agents. Work with Management 2012 -2014 - HR Admin task and working with US CEO - Member, Marketing Club and VP. - Studied in Tarlac Branch - Experience in recruitment for hiring agents INTERESTS AND HOBBIES I am interested in studying and reading books. I also enjoy non stop learning how VA works. EXPERIENCE - CUSTOMER SERVICE REPRESENTATIVE SUTHERLANDGLOBAL SERVICE SUTHERLAND - AMAZON.COM - TEAM MANAGER MAY 2014 - JUNE 2018 - Taking inbound and Outbound calls, Chat support after 2 years got promoted as Team Manager - Handles internal operations to improve the quality of service - Performs internal auditing, Handles Agents - HR Admin task, and working with US CEO and VP. - Experience in recruitment for hiring agents