Michelle Ann Paulin

MICHELLE ANN A. PAULIN Birth date: November 5, 1981 Age: 38 years old Address: Block 6 Lot 12 Happy Homes Subdivision Basak Kagudoy Lapu-Lapu City Mobile Number: +63917 - Landline Number: - E-mail:- OBJECTIVE: To serve and to be employed in a stable company permanently. To have a career that meets my qualifications and enhances my skills, knowledge and expertise. EDUCATION: 1998 - 2003 BACHELOR OF SCIENCE IN COMPUTER ENGINEERING University of San Jose-Recoletos Magallanes Street, Cebu City WORKING EXPERIENCE: March 22, 2018 - Present LEXMARK RESEARCH AND DEVELOPMENT CORPORATION Position: Asia Pacific Order Management Specialist Responsibilities: • • • • • Enter and process all incoming orders EDI, web portal based, e-mail Set up and document the order process for new customers Maintain the company's order processing manual Manage company's shipping vendors - UPS, FedEx, Freight Carriers • • Complete daily inventory check to ensure order accuracy Send dealers and distributors daily or weekly inventory updates Provide customer service for Right line Gear dealers and distributors July 1, 2014 – March 22, 2018 LEXMARK RESEARCH AND DEVELOPMENT CORPORATION Samar Loop Cebu Business Park Cebu City 600 Position: Scheduling Analyst • Product Availability Communication and Escalation • Warehousing/Traffic Liaison • Reports Generation • Dropping of Outbound Delivery (OBD) • Host monthly / quarterly conference calls to bring together planning and warehouse teams to discuss important orders / deliveries needed to be shipped or received in during month-ends in order to achieve set goal revenue. • Performs PGI for LAD shipments in order to generate invoice needed by the team to get cleared with customs. • Identify and resolve any ATP issues • Initiates and engages in projects that aim to improve current processes. • Provides off site assistance especially during the weekends to assist distribution in their operations (Dell every Monday morning, Phil Time and during month-end weekends to achieve set revenue). August 1, 2011 – June 30, 2014 LEXMARK RESEARCH AND DEVELOPMENT CORPORATION Samar Loop Cebu Business Park Cebu City 600 Position: Distribution Analyst/Inventory Analyst Responsibilities: • Support 3PL (warehouse) on all incoming shipment from suppliers. • Maintain and evaluate issues on the Live load log and Container log from 3PL (KN) • Identify errors, supplier correction and PO review • Escalate issues to planners. • Communicate with suppliers for any issues with regards to transmissions of ASN’s • Transmit ASN containing incorrect data interfere with timely receiving of goods at Southaven. • Communicate with KN for receipt instructions. • Maintain supplier reports for all incoming shipments. • • Update and maintain planning matrix. Performs post goods receipt (PGR) in SAP on inventory shipments for Supplies Dell Inkjet consumables from SH (5001) to CEVA Logistics in NFC (5052), CVS (5005) and Cybercore (5003). • Process outbound delivery (OBD) and receives in SAP PFS web returns (5002) based on Sales Report sent by US Returns Team. • Generates Daily List of OBD report for CVS team (5005) and Cybecore (5003) for confirmation based on shipments received in SH (5001).. • Process part number set-up in SAP for Plant (5090). • Prepares reconciliation reports. March 22, 2010 – September 2011 LEXMARK RESEARCH AND DEVELOPMENT CORPORATION Samar Loop Cebu Business Park Cebu City 600 Customer Management Representative/Returns Specialist Responsibilities: • Responsible to manage and process requests from customers to return products to Lexmark within defined SLA. Validate these requests against Lexmark Returns Policies and Customer Programs and may require communication and coordination with Sales and Marketing Team and Business Directors for approvals. Provides appropriate follow-up to ensure that returned items subject of the Return Authorization are received-in and appropriate credit provided to the customer thereafter • • • Receive returns requests from customers via email or fax Review and validate requests against established returns policies Determine the appropriate price to credit the customer with reference to established customer programs • Ensure that the customer is provided with a copy of the Returns Authorization or the Return Authorization Number is communicated to the customer accordingly January 2009 – February 2010 TEK SERV INTERNATIONAL INC. Geonson St., Lahug Cebu City SHIPPING INCHARGE Responsibilities: - Prepare and processed shipping documents - Monitors the quality, quantity, cost and efficiency of the movement of goods - Coordinates the order cycle and associate information on the system. - Validates data and much needed information for shipment evaluation June 2008 – January 2009 TEK SERV INTERNATIONAL INC. Geonson St., Lahug Cebu City TECHNICAL SUPPORT/SALES SUPPORT Responsibilities: • • • • Maintain current projects for website development Responsible to take over Cebu office since August 2009 Process sales and shipping document for Evertek Computer Corporation Penetrated more or less 100 profitable B2B Accounts, individually high valued.Managed and delivered ahead of schedule a project involving development of a fully-redundant deal tracking verification system. February 1, 2005-April 20, 2006 ACCOUNT MANAGEMENT SPECIALIST Innove Communications 18th Floor Innove Plaza, Samar Loop Ave. Cebu Business Park, Cebu City Responsibilities: • • • • • Achieved monthly sales target for the retention list Managed special projects accounts for acquisition group\ Customer Service Functions Initiate call to potential customer's Maintain weekly sales pipeline Innove is one of the largest telecommunication industries in the Philippines. A subsidiary of Globe Telecom Incorporated. Innove is a communication and information solution company. Innove link Filipinos anywhere and everywhere in the Philippines to a broader social community.Innove provide overall customer experience that is superior to competitors’ offerings in relevance, cost-effectiveness and reliability. April 19, 2004 - January 2005 MICROSOFT PRODUCT SPECIALIST Room 204 Keppel Building Samar Loop, Cebu Business Park, Cebu City Responsibilities: - Do marketing activities for Microsoft Do telemarketing for Microsoft Corporate clients Customer Service functions Answer’s resellers and customer’s queries about Microsoft products, technical concerns and software licenses. Help improve sales for Microsoft products SOFTWARE – Operating System ◼ Windows 9X, Windows NT, Win XP, SAP, JDE OTHER SKILLS SAP Lean practitioner Good understanding of Object–Oriented principles/methodologies Computer hardware diagnosis and repair Practiced and adopt good customer relations Computer and Internet Savvy Supply chain operations CHARACTER REFERENCES: Mr. Jojit Lañas Territory Sales Manager Globe Communications Globe Bldg. Lahug I.T. Park Cebu City Mobile Number:- Ms. Loreta Lynn Jandaya 1st Line Manager Support Team – NA Order Management Global Supply Chain Operation Lexmark Plaza 1 Cebu City Mobile Number:-