Michelle Ann Arroz

I Am an Experienced Customer Service Specialist. I have been in the industry for more than 9 years. Worked in a Telco Account, Cable Service Provider and Credit Repair. I love making people’s day. I believe customers are the most important part of any business. I've excelled at handling irate and difficult customers. I am flexible and can quickly adapt to new work environments. I can work under pressure with minimal supervision and I have a positive attitude towards work. I've dealt with queries about bills, taking payments, resolving payment disputes, complaints and refund requests. I have also assisted customers in placing orders, upgrading services, closing a sale and I am well-versed in educating customers about deals and promotions related to their needs.

Here are some of my skills have given below:

1. Critical thinking and Problem solving skills

2. Above average communication and writing skills

3. Persuasion skills

4. Ability to recognize emotions in others, and to understand other people's perspectives on a situation

5. Working with immense pressure

6. Data entry and online research

7. Microsoft ( Excel, PowerPoint, word)

8. Google ( Spreedshet, gmail and google docs)

9. Knowledge in Zendesk and Zipwips

10.Email and calendar management

My goal is to establish a stable career in the freelancing industry, consistently deliver my tasks on time, exceed my client's expectations and develop good working relationships with my clients and coworkers. I am looking forward to working with you and help your business become a success.