Michelle Angeles

Michelle Angeles Human Resource- Admin- I.T Manager Experienced HR practitioner with a strong grasp of talent management, organizational strategy, and labor law. Thrives on challenges, viewing them as opportunities to innovate and implement effective solutions. Committed to bridging workforce gaps and driving HR initiatives that align with business goals. Over 13 years of industry expertise in fostering a productive and compliant workplace. - Rizal/Manila WORK HISTORY HR-Admin & I.T Manager Skytowers Infra Inc. | Dec 2021- Sept 2024 HR-Admin & I.T Division Head Trends and Concepts Total Interiors | May 2018 - Oct 2021 Served as a key member of the Executive Committee, Led the HR-Admin and IT Division, driving strategic workforce initiatives, operational efficiency, and business alignment with executive leadership. Spearheaded organization development, workforce planning, and talent acquisition strategies, ensuring optimized job structures and seamless recruitment processes. Managed compensation frameworks, payroll, and employee benefits compliance to enhance retention and satisfaction. Developed training programs and employee engagement initiatives, collaborating with department heads to identify workforce development opportunities. Oversaw performance management systems, fostering productivity through structured evaluations and coaching. Supervised office administration and IT operations, ensuring resource allocation, travel coordination, and facility efficiency. Acted as a key business strategist, leveraging human capital management expertise to strengthen workforce capabilities, promote compliance, and drive organizational success. Other Duties: Demonstrated strong business acumen and a deep understanding of human capital management strategies. Fostered collaboration with local and regional counterparts to align workforce initiatives with corporate goals. HR-Admin Head Noblevision Services Inc | September 14, 2016- April 10, 2018 Led HR and administrative functions, overseeing employee management, policy development, and compliance. Spearheaded strategic HR initiatives across recruitment, compensation, employee relations, and training to enhance workforce efficiency and engagement. Guided staff performance through coaching, counseling, and structured evaluations while ensuring a safe and compliant work environment. Managed payroll processing, benefits administration, and career development programs, fostering professional growth and operational excellence. Played a key role in legal compliance, labor investigations, and company-wide policy improvements, driving organizational success through people-focused leadership. Business Process Delivery Resources ACCENTURE Inc. | May 25, 2015 - August 15, 2016 Provided customer service and technical support to doctors for credentialing assistance, ensuring accuracy and compliance in Doctor 201 records. Managed ticket resolutions efficiently, addressing inquiries and escalating complex cases to appropriate support teams when necessary. Consistently monitored and updated doctor records to maintain data integrity. Conducted outbound calls as requested by clients, facilitating timely follow-ups and ensuring effective communication. HR Generalist Wired Kings Solutions | December 2013 – January 2015 Clients: Teleperformance, SPI, Concentrix, Teletech, EGS, etc. Sourced and evaluated passive candidates to support talent acquisition efforts. Attended career fairs to enhance recruitment and company visibility. Collaborated with managers to assess hiring needs and define recruitment strategies. Conducted interviews, verified references, and assessed candidate qualifications. Advised on policies, compensation, and benefits to improve organizational appeal. Supported HR initiatives aligned with business goals and workforce development. HR Supervisor (ER/LR) TWPH Corporation | May- December 2013 (Contractual) Managed employee relations, resolving workplace concerns and improving morale and productivity. Advised employees on company policies, labor regulations, compensation, and benefits. Led grievance resolution, compliance reviews, and labor relations initiatives. Conducted skills training programs to enhance employee performance. Facilitated communication between employees and management through reports, meetings, and events. Ensured workplace compliance with labor standards, sanitation, and security regulations. HR Generalist (Employee-Labor Relations) FIRSTCore Multi-Purpose Cooperative(RAMCAR)| March 09, 2012 – April 12, 2013 (KFC, Tokyo-Tokyo, Mister Donut, Bigoli, Malcoms) Managed employee and labor relations, ensuring compliance with company policies and labor laws. Led disciplinary and grievance processes, overseeing investigations, hearings, and case resolutions. Served and reviewed memorandums, ensuring due process and fair employment practices. Provided avenues for employee feedback and concerns, promoting engagement and swift issue resolution. Oversaw store and plant performance evaluations, expense tracking, scheduling, and resource management. Managed employee appraisal programs, APEs, vaccinations, and compliance with government labor requirements. HR Training and Development Coordinator Top Ideas Food Corporation | January 9, 2011- November 24, 2011 (Tempura Japanese Grill, Karate Kid, Flavours of China, Holy Cow, Sentosa, Dezzato Pan) Supported the Training Manager in developing and implementing training programs across multiple brands. Conducted, supervised, and evaluated training assessments on quality management, food safety, guest service, and operational standards. Delivered engaging training materials to enhance staff skills and performance. Identified and addressed training needs through job analysis and manager consultations. Ensured compliance with statutory training requirements while staying updated on industry developments. I hereby certify that all information written is true and correct upon the best of my knowledge and belief. Michelle B. Angeles