Michelle Abagat

MICHELLE M. ABAGAT Virtual Assistant A dependable and well-organized virtual assistant with 4+years of proficient experience in handling administrative projects and social media management. Highly skilled in communication with years of experience in customer service and sales with a good track record of resolving complex issues and gaining customer loyalty. Committed to delivering high-quality of work and exceeding expectations to keep growing and be known in my profession. CONTACT Experience RESORT ADMIN Rudy’s Private Resort -- Handling customer inquiries, managing online bookings and phone reservations Planning social media posts regularly Creating facebook advertisements Establishing Business Development with potential clients particularly on organizing events Tracks daily and monthly income and performance of the resort Baguio City, Philippines EDUCATION Tarlac State University Bachelor of Science in Business Administration Major in Marketing Management- SKILLS Management Skills Social Media Management Customer Service and problemsolving skills Strong communication skills Dependable Well-organized Multitasking Team Player Adaptability and flexibility Attention to detail LANGUAGE English Filipino 2021 – Present · ADMIN ASSISTANT Your Collection Trading PH 2020 – Present Managing total of 7 Facebook pages of the company based in the Philippines and UAE Selling, promoting and advertising our products thru our social media platform Handling customer inquiries, complaints, feedback and creates and maintains customer orders to be forwarded in our physical stores in the Philippines and UAE Responsible for the incoming and outgoing stocks of the branches to be encoded in our company’s database and POS. Doing quarterly inventory of stocks in our physical stores and 4 branches in the Philippines FRONT OFFICE AND SALES DEPARTMENT HEAD Venus Parkview Hotel 2022 Handling customer inquiries, bookings, reservations and interacting with the guests Check-in and check-out process Creating and Maintaining guest accounts in database Ensuring guest satisfaction and attending guest complaints Supervises and checks the entire Shift Operation Monitoring and maintaining higher Room Occupancy in a daily basis CUSTOMER SOLUTIONS OFFICER - Smart Communications, Inc. Managing customer service inquiries in one of the top Telco here in the Philippines Generating sales leads that develop new customers Identifying and assessing customers’ needs to achieve satisfaction Building sustainable relationships and trust with customer accounts Providing accurate, valid and complete information Handling customer complaints, provide appropriate solutions and alternatives within the time limits CUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT Sutherland Global Services 2014 and 2015 Network and build trusting relationships with potential customers Troubleshooting and resolving technical issues within time frame Managing multiple cases at one time Ensure high levels of customer satisfaction through excellent customer service ·Team up with co-workers to ensure proper customer service Providing timely and accurate customer feedback