Michelle

MICHELLE BERDONAR Graduated AB Political Science in Mindanao State University- GSC. My studies have given me a strong foundation in politics, governance, and critical thinking skills. I have 3 years of BPO experience, enabling me to develop strong customer service and teamwork skills. And currently a freelance Executive Assistant and Marketing Strategist for foreign clients. -- EDUCATION Elementary Saludin Anas Elementary School-st Honorable Mention Secondary Education Mindanao State University- College of Education Training Department- Tertiary Education Bachelor of Arts in Political Science Mindanao State University- General Santos City 2013--2017 College of Social Sciences and Humanities Students Organization; Councilor AY- College of Social Sciences and Humanities Students Organization; Public Information Officer AY- Debate Society Member- MSU-GSC Supreme Students Council; Under Secretary AY- Post Graduate Juris Doctor Mindanao State University- Marawi Extention 2022- Present EXPERIENCES VXI Global Holdings Inc. Customer Service Representative (August 2017December 2017) Provide technical support to callers who has internet or landline issues and provide solutions accurately and timely. Maximizing customers product experience by offering deals or bundles available for them. Consistently hit monthly KPIs for performance based incentives. Best Agent Awardee for the month of September 2017 for having a perfect score on all required metrics. Subject Matter Expert (Dec. 2017-March 2020) An essential intelligence provider who defines procedures or standards and shares best practices to CSRs for them to proper properly execute their roles. Act as the “go to” person for questions and problems faced by some agents hindering them to best perform their tasks. Coaching and training agents on improving Customer Interaction and offering advisors guidance. Do deliverables for the client such as End of Day/Month Reports, Performance Reports. Incidental Reports (if applicable), Coaching Logs and Call Quality Analysis EXPERIENCES Gladiator Cornhole Gear Virtual Assistant and Customer Service Personnel (June 2020-August2020) Creates strategic email templates for FAQs. Creating, planning and scheduling of Social Media Contents. Facebook and Instagram comment moderation. Create graphics using Canva. Checks orders to make sure that everything is within the order process timeframe. And if the deadline is almost coming, sends an email to the manufacturers for item status and prioritization. Outsourced Doers Inc. The Healthy Patch Formula AU Virtual Assistant (November 2020-May 2021) Creates strategic email templates for FAQs. Provides solutions for some members with technical issues on accessing their membership portal or accessing specific course. Answers emails in a friendly manner mirroring clients' way of communicating. Process orders and shipments for physical products. Facebook and Instagram comment moderation. Create graphics using Canva. The Infinity Shift, US Virtual Assistant (June 2021December 2021) Create landing pages, funnels and opt-in pages for client's projects. Modify website to make it look more pleasing and organized. Create graphics using Canva. Created a 30-day Facebook Messenger and SMS campaign automation to encourage leads. Bergh Consulting LLC, USA Virtual Assistant (February 2021-September 2021) Creates email templates and schedules email campaigns Update contacts on the email marketing tool. Create graphics using Canva. Create/Modify blog posts and articles for the Bergh Consulting website and also their client's websites. Creates conceptual videos that are posted on TikTok. EXPERIENCES OPAStaffing/OPA Rasa, USA Marketing Executive (September 2021-Dec 2021) Job post creation on Facebook and LinkedIn. Join relevant Facebook groups to boost and promote OPAStaffing job offers. Respond to job applications and coordinate with the recruitment team for further assessment. Create badges for newly hired CNAs, RNs, LPNs. Post blog/articles on OPA Rasa website. Create social media postings for OPA Rasa's social media accounts. Gather leads on linked-in for possible partnership. Salon Owners Collective, NZ ASSISTANT COORDINATOR (Feb 2022-Oct 2022) Team support specialist who helps the team with all the nat bites that pop up. Work mainly with the marketing team for content and social media activities planning. Create and schedule social media content. Upload Instagram reels. Helps the community reach out representative in stalking and welcoming people that enter the community group on Facebook. It also gathers cold leads on Instagram. Create images and email campaigns for weekly podcast promotion, and publish podcasts on the website and YouTube channel. Perform different administrative tasks, ensuring all files and data are in place and accurate. OPAStaffing/OPA Rasa, USA Marketing Executive (September 2021-Dec 2021) Job post creation on Facebook and LinkedIn. Join relevant Facebook groups to boost and promote OPAStaffing job offers. Respond to job applications and coordinate with the recruitment team for further assessment. Create badges for newly hired CNAs, RNs, LPNs. Post blog/articles on OPA Rasa website. Create social media postings for OPA Rasa's social media accounts. Gather leads on linked-in for possible partnership.