Michelle

CAREER OBJECTIVE MICHELLE HONRA Highly focused and detail-oriented Account Manager with 2+ years of experience with proven skills and revenue generation record seeking a company where I will be valued while employing my knowledge, experience, and skills to add value and advance the company. At the same time, I will take on opportunities and challenges in order to learn more and develop my skills and expertise. WORK EXPERIENCE- GRAPHIC DESIGNER / PPC MANAGER / PetSnacks AMAZON ACCOUNT MANAGER / PRODUCT RESEARCHER / SUPPLIER RESEARCHER / PPC MANAGER GRAPHIC DESIGN CONNECT WITH ME! PERSONAL SKILLS Consistent and extremely reliable Flexible and competent. I can easily build collaborative relationship. Team Management Insightful and intuitive. Listen to podcasts, and read books about habit formation. Organize my day to day activity using notion. Designed EBC and featured photos for product listing. Assisted with the product packaging design. Created the product specification label. Created and optimized the amazon store landing page layout. AMAZON PPC Launch and optimize PPC ads to lower ACOS and have a low spending cost. Conducted research on new and highly relevant keywords. Developed and implemented marketing plans, including PPC management and promotions. Analyze current campaigns thoroughly and point up areas that needs improvement. Provide reports on campaign performance and recommendations for further optimization including keyword research, bid optimization, and negative keyword management. Monitor listing Buy Box rate performance and make recommendations. TOOLS AND APPS PRODUCT LISTING / PRODUCT RESEARCH Researching, creating, and optimizing product listings, product titles, bullet points, and descriptions. Conduct product research and competitor analysis. Conducted keyword research selecting highly relevant keywords that increase visibility and organic ranking. Conducted supplier research and coordinate with them. Created EAN barcode from GS1 and create a listing on Amazon. Helium 10 Jungle Scout Unicorn Smasher AMZ Analyzer Google Trend Keepa Gimp Hootsuite Asana Microsoft Excel Microsoft Word Google Drive Adobe Photoshop Adobe Illustrator Canva Notion Slack ClickUp ACCOUNT MANAGING Monitored amazon customer feedback, amazon health, performance, and, reviews daily. Created promotions and discounts to boost product sales and visibility. Monitor best-selling products and product ratings. Created sales reports, daily listing reports, and inventory reports. Monitored and analyze sales and performance information to spot trends and offer suggestions for improvement. SHIPMENT / INVENTORY MANAGEMENT Create shipment plans and fix FBA shipment issues. Monitor inventory levels and re-order products as needed to avoid stockouts. Analyze inventory data to identify excess stock and slow-moving items. Coordinate with the warehouse team for pallet size, expiration date, packet quantity, and sizes. FREELANCE GRAPHIC DESIGNER Create print-on-demand mockup ClickAttic designs for mousepads and other merchandise using Adobe Photoshop- - SuperJulie Intl. Brands - Rugged & Dapper TEAM MANAGER / PRODUCT RESEARCH VALIDATOR / PRODUCT RESEARCHER Product Researcher and Product Research Validator for the UK, US, and Japan Marketplace. I analyze profitable and in-demand products for various markets utilizing our company's criteria. Develop several SOPs for our business, offering my team a roadmap they can use to make sure we deliver highquality output on time. Built an excel database that contains the list of approved products that the business may use to sell on various e-commerce platforms. Made sure the team follows instructions and achieves company objectives and goals, I communicate with them and keep an eye on their productivity. Actively communicate with the company's COO and CEO to discuss how we can enhance operations. Conducted performance evaluations of the team to ensure they align with the company's values and goals. JUNIOR AMAZON ACCOUNT MANAGER I check amazon customer feedback daily. I monitor and check the company's amazon account health. Review amazon performance notifications. I send emails to any unfavorable reviews and offer a polite refund if necessary. Checking Amazon sales and product performance daily and compiling them into an excel spreadsheet. Daily check of each product listing on Amazon. I conducted Instagram Outreach for Amazon Reviews & Social Posts. EXPORT MANAGER / PRODUCT Casehaul.Ph RESEARCHER- Negotiating with Alibaba Suppliers with the best price. Manages the delivery process from China's warehouse to the Philippine warehouse. Product Researcher. - Mugnificent SHOPEE &LAZADA - Concentrix ACCOUNT MANAGER / GRAPHIC DESIGNER Creating enticing mockups for product listings and infographics. Creating an optimized product listing both on the back end and front end. Handles customer service. Process Customer Orders and refund process. Facebook Ads Management. Product Inventory Management. Product Researcher. CUSTOMER SERVICE REPRESENTATIVE Managing and answering customers' billing issues and payment issues. Communicating with other media service companies regarding customers' concerns. Assisting technical issues concerning basic troubleshooting.