MICHELL
AGUILAR
Phone: -
E-mail:-Linked: linkedin.com/in/michellaguilar/
PROFILE
Top agent of the year at Teleperformance Inc., one of the
Philippines biggest BPO companies, and the Top 2 at Live2Sell Inc.
in getting the highest sales leading her team to the top.
Michell's practice upholds a purposeful approach in her work,
achieving decisive and quality outcomes. A goal-oriented and
assertive individual who aims to provide outstanding results,
professionalism, and exceptional service.
WORK
EXPERIENCE
FREELANCER
Self-employed Freelance (June 2021 - February 2023)
Create captivating scripts for YouTube videos and deliver video editing
services that elevate the quality of the content.
Produce high-quality blog content by conducting comprehensive research
and creating engaging articles.
Conduct in-depth research on diverse topics, provide concise summaries,
and generate reports.
Develop and implement effective social media strategies that increase
engagement and build brand.
CUSTOMER SUPPORT
VIRTUAL ASSISTANT
RootedBlk.co (November 2020 - April 2021)
Streamlined order processing and customer support using Shopify,
Richpanel, Asana, and Google Sheets
Delivered outstanding customer service through email and chat
Managed refunds, order replacements, and chargeback disputes with finesse
Organized and maintained accurate records of orders and listings for easy
reference
CUSTOMER SERVICE
SPECIALIST
Teleperformance (November 2013 - March 2015)
Customer Satisfaction Superstar: Award-Winning Service at Teleperformance
Delivered outstanding customer service related to travel and hotel
bookings, including tourist attractions, flight bookings, hotel reservations,
and car rentals
Handled complaints and issues with tact and professionalism, leaving
customers feeling satisfied and cared for, ensuring that each customer
felt valued and heard.
Mastered the art of multitasking, comparing products and services and
advising customers on the best options for their unique needs and
budget, ultimately resulting in increased sales and customer satisfaction.
ACQUISITION SALES
REPRESENTATIVE
Live2sell (June 2012 - May 2013)
As an Acquisition Sales Representative, I played a crucial role in helping
clients pursue their educational goals. Through cold calling, I offered
prospective clients the opportunity to continue their studies, providing
them with personalized guidance and support every step of the way.
Conducted outreach and made outbound calls to prospective clients,
offering them a chance to continue their education
Matched clients with the top three universities that best suited their
needs and budget, providing personalized guidance and support
Scheduled consultations between clients and sales representatives,
ensuring a smooth and efficient process
Maintained detailed call logs, ensuring all leads were followed up on
in a timely and effective manner
INTERNSHIP &
TRAINING
VIRTUAL ASSISTANT
TRAINING
DigitalJobsPH (October 2020 - December 2020)
Top-performing Trainee: Excelling in Digital Skills at the Department of
Information and Communications Technology
Received technical training on social media management, email and
calendar management, content creation, web research, and administrative
tasks
Gained hands-on experience in managing social media accounts and
creating engaging content
Streamlined email and calendar management, ensuring timely
correspondence and efficient scheduling
Conducted web research and provided summaries and reports on various
topics
Developed skills in administrative tasks such as data entry and file
organization
ADMINISTRATIVE
ASSISTANT
Department of Information and Communications Technology
(February 2020 - April 2020) Internship
Empowering the next generation of tech innovators by mentoring senior
high students in mobile app development using MIT App Inventor
Streamlining operations by efficiently filing, managing reports,
and editing presentations
Ensuring seamless communication by expertly handling data entry and
email management
Providing meticulous attention to detail in copyediting documents and
managing accounts to enhance the overall quality.
HUMAN RESOURCES
ASSISTANT
Coca-Cola Beverages Philippines, Inc.
(April 2019 - July 2019) Internship
Efficiently handling data entry on the Systems Applications and Products
(SAP-ERP) software
Utilizing my creativity in basic photo, audio, and video editing to enhance
company presentations and materials
Preparing detailed reports and filing important documents with great
attention to detail
Successfully managing and scheduling travel appointments for busy
executives
Effectively managing email correspondence and efficiently entering data.
EDUCATION
BS INFORMATION
TECHNOLOGY
University of Science and Technology of Southern
Philippines (2015 - 2020)
AWARDS
Work Accomplishments
Top Agent of the Year 2014, Teleperformance BPO Company
Live2Sell Inc. Employee Award December 2012, Top 2
Outstanding Telemarketer that contributed to Team Invincible
win the team of the month.
Top-performing Trainee: Excelling in Digital Skills at the
Department of Information and Communications Technology.
Educational Accomplishments
Second Runner Up Rizalistas Got Talent, USTP March 2017
Speech Contest Winner, Blessed Mother College, 2015
Oratorical Winner, Blessed Mother College, 2015
