Michelissa Faraj

Experience on customer service, purchasing and human resources. Among the qualifications to offer I can mention the good business practice orientation with good people skills and leadership based on ethical grounds. Professional Experience Partner Hero September 2015 – September 2016, San Pedro Sula, Cortés Support Associate Michelissa Faraj de Arango Block I, House 2, Zone 0, Cooperativa de Vivienda Metropolitana, Chinautla, Guatemala - -- 01/12/1986 Honduran Married ID- Passport C852934 • • • • • Call Management (inbound/outbound) Customer Service (existing and potential clients) Training and informative document translation Script Development Client Relations Management Melnik Law Group Brooklyn, New York, EEUU, February 2014 – August 2015 Remote Agent/Operator • • • • • • • • Bilingual Call Management (inbound/outbound- including appointment scheduling) Bilingual Client Services (existing and potential clients) Research Legal Document Translations (English to Spanish) Live Conference Interpretation for consultations Generate Statistics Report (daily and biweekly) Legal Electronic Document Generation using a special software Staff Training Call Centers Honduras San Pedro Sula, Cortés, November 2012 – June 2013 Operator • • • Information Research Costumer Services Document Transcriptions from audio into text Harris Communications San Pedro Sula, Cortés, September 2012 – October 2012 English Language Instructor • Teach the English Language to students on basic, intermediate and advanced levels. KM2 San Pedro Sula, Cortés, August 2012 – September 2012 Sales Agent Alimentos B&B, Guatemala, Guatemala Chef Ejecutivo Chef Juan Bernardo Ancheyta Referencia Personal Partner Hero, San Pedro Sula, Honduras Asociado de Recursos Humanos Jael Osorio Referencia Laboral • • - San Pedro Sula, Cortés, August 2011 – January 2012 Sales Executive - FAMASA - El Progreso, Yoro, February 2012 – May 2012 Sales Representative - HCE Honduras –Corporación MYRON Costumer Service Inquiry/Quotations Management FAMASA San Pedro Sula, Cortés, Octubre 2006 – Abril 2008 Assistant Manager • • • Purchasing department Human Resources Payroll Qualifications and Education: College: Bachelor Degree in Tourism Sixth Trimester running Technological University of Honduras (UTH) San Pedro Sula, Cortes, Honduras -) Pre-School To High School: Inst. Psicopedagógico Dios Y Nosotros, DIYNOS Puerto Cortes, Cortes, Honduras -) English 100% - Oral and Written Microsoft Office Products, Word, Excel, Outlook and Publisher. As well as other computer software like Jasc’s Paint Shop Pro, among others.