Michelin Pascual

 MICHELIN ANN G. PASCUAL Cainta, Rizal Mobile:--or- WORK EXPERIENCES: AL AHLI HOSPITAL DOHA, QATAR July 2007 – September 2016 POSITION: MEDICAL SECRETARY / MEDICAL TRANSCRIPTIONIST / HEALTH INSURANCE COORDINATOR (2012 – SEPTEMBER 2016 Provide administrative and clerical support to departments or individuals. Schedule meetings and arrange conference rooms. Alert manager about cancelations or new meetings. Manage travel and schedule. Handle information requests. Prepare correspondence and stuff mail into envelopes Arrange for outgoing mail and packages to be picked up. Prepare agenda for meetings. Takes and transcribes dictation. Coordinate committees and task forces. Relay directives, instructions and assignment to executives. Receive and relay telephone messages. Direct the general public to the appropriate staff member. Maintain hard copy and electronic filing system. Provide patient medical report. Provide patient health insurance OPD and for approval. POSITION: MEDICAL SECRETARY (INTERNAL MEDICINE 2010 – 2012) Preparing and typing guest medical report. Typing guest ultrasound report. Preparing clinic monthly census. Entering guest clinic investigations. Typing guest discharge summary report. Preparing guest medical report for insurance approval. Making the schedules of the doctors of the department. Handling guests for pre-employment and Wellness health package / executive medical check up for companies/individuals availing the services of the hospital. Keeping track of the results and sending it to the company, following up with the patient. Greets patients and visitors, handles incoming calls and performs general administrative duties. Processing other administrative tasks, including word processing, data entry and internet research tasks, time sheets, census of guests, and emailing reports to guests if needed etc. Handling insurances of patient’s requiring pre-approval from insurance companies, informing patients regarding the status of their requests, and tracking insurance claim forms to be submitted to the insurance department. Preparing doctor’s timesheet and leave application. 1 POSITION: Insurance Coordinator / Processor (2009 – 2010) Processing guest insurance approvals, TPP, Census of different clinics (Internal Medicine, Family Medicine, and Neurology. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing company records to reflect changes requested by policyholders and insurance company representatives. Sending request investigation for approval. Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered. Compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies. Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers. Scheduling guest annual health check up. Preparing the laboratory, radiology report and medical report for the annual health check up. POSITION: Medical Receptionist (INTERNAL MEDICINE 2008 – 2009) Handle and manage the continuous flow of information in doctors' offices in health care establishments. Schedule appointments, organize overflowing paper documents and distribute required information. They do this via post, courier, telephone and email. Proficient in using desktop publishing programs and digital graphics as they have to make spreadsheets, manage data and create documents on computers  Register patients according to hospital protocols. Ability to work well under pressure, ability to work accurately and efficiently, ability to interact effectively and in a supportive manner with persons of all backgrounds, knowledge of more than one language, knowledge of patient billing procedures. Schedule patient's hospital admissions, filing and completing medical reports and insurance forms, pulling patient charts, filling discharge forms. POSITION: HR Assistant and Payroll assistant (2007 – 2008) Knowledge in Recruitment/ Interviews/ Employees benefits and compensation. Performs a wide variety of administration duties as required by daily operations. Ensuring efficient records of payroll and overtime every month. Preparing employees timesheet, over timesheet and on-call timesheet. Calculating employee work hours, hourly wage levels or pay based on annual salary levels. Provides internal and external information data policies and procedure of the company. Compiling and keeping track of employee payroll information and all personnel transactions. Entering data of new employees and all accompanied dependents in Oracle-based Employee Database. Updating employees’ data at all points of change. Entering and managing compensation & benefits data in payroll system. Maintaining records of all kinds of employee leaves and related balances. Preparing monthly payroll and running standard and customized reports from ERP System. Preparing employee related statistics for management decision making. Dealing with employee payroll queries and requests as and when they arise. Ensuring timely and accurate processing of the payroll in line with current Enterprise Agreements and contracts. Processing of the final settlements for the former employees. Ensuring confidentiality at all times. Processing and documentation of employee’s visa/ employee’s contract and follow-ups. Response to reports and needs of various district departments. Records keeping and maintaining confidentiality of employees. Employee orientation and training. Provides guidelines, perspective and support to all staff. Preparing resumes and correspondence for all short-listed. Receiving and reviewing all applications. As well as identifying and approaching suitable candidates. Organize business itineraries, travel arrangements, conferences, meetings and social functions for the managers. 2 JAWAD BUSINESS GROUP Dubai, U.A.E. (April 2005 – July 2007) POSITION: Administrative Assistant Knowledge in recruitment and employees benefits and compensation. Conducted Interviews. Multi-tasking; Coordinated all U.A.E. based conference events, meetings, bookings, and travel plans. Screened all calls; ensured all contact details for all regional offices and employees’ in-charge. Daily communication with all U.A.E. branches on periodical business matters; maintaining all files documents in order; visa processing updates. Responsible for ensuring all in and out bound cheque collections. Supported HR-related matters; responsible for training and induction materials of new employees. Called all qualified applicants and give employment contract and brief history background of the company. Set and arrange meetings and appointments. Organized and maintained efficient records management system. Organized business itineraries, travel arrangements, conferences, meetings and social functions for managers. Provided administrative support to the Manager, Director and Head of the department. Prepared all requisitions and followed up on scheduled deliveries of materials. Maintained all inventory of the supplies, received and submit highlight of discrepancies if necessary only. Attended and recorded minutes of the meetings, both in office and at other locations. Preparing training materials for the newly hired staff. Conducting training schedules and training for the new employee. STERLING GLOBAL CALL CENTER Philippines (September 2003 – February 2005) POSITION: HR RECRUITING SPECIALIST -) Head hunters for suitable positions. Processing interviews and short listed candidates. Arranging interviews for qualified candidates. Informing all candidates about the results and preparing Letters of Appointment/ Offer letter/ Employment contract. Provides brief information and history of the company. Processing all documentations for the newly hired employees. Ensuring efficient records of payrolls and overtime every month. Preparing business correspondence. Provides internal and external information data policies and procedures. Maintains employee’s relations. Provides training. POSITION: PAYROLL ASSISTANT -) Configuring payroll taxes, including federal, state, local, Social Security and Medicare withholdings. Efficiently enter employee work hours, hourly wage levels or pay based on annual salary levels. Bookkeeping programs, specify tax withholdings, bonuses, commissions and deductions for employee-paid benefits, so each paycheck is current. Compiling and keeping track of employee payroll information and all personnel transactions. Entering data of new employees and all accompanied dependents in Oracle-based Employee Database. Updating employees’ data at all points of change. Entering and managing compensation & benefits data in payroll system. Maintaining records of all kinds of employee leaves and related balances. Preparing monthly payroll and running standard and customized reports from ERP System. Preparing employee related statistics for management decision making. Dealing with employee payroll queries and requests as and when they arise. Ensuring timely and accurate processing of the payroll in line with current Enterprise Agreements and contracts. Processing of the final settlements for the former employees. Ensuring confidentiality at all times. 3 POSITION: Receptionist -) Greet the people who are entering the office. Receive all the phone calls and connect them to the appropriate persons. Help out each person who approaches the desk with a query. Pass around messages in the office; like call other employees, if the boss wants to see them. Give some clerical and administrative support to the management. Keeps a close watch on the staff movements coming in and out of the office. Communicate between housekeeping and office employees. Prepare letters and documents; they should be well versed in all kinds of formal communication through letters. Sorting letter mails that comes into the company and deliver to the person it is addressed to. Maintain an appointment diary and schedule the appointments for the right dates. POSITION: Customer Care Specialist / Call Center Agent (2003) Support and provide superior service via phones, e-mails and faxes as a receiver and caller. Use questioning and listening skills that support effective telephone communication. Understand the impact of attitude in handling calls professionally Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Effectively deal with job stress, angry callers, and upset customers. Apply the proper telephone etiquette to satisfy various customer situations. Apply appropriate actions to effectively control a telephone call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customers. Display Time flexibility towards shifts as per work floor requirements SKILLS AND QUALIFICATIONS: Graduate of Bachelor of Science in Tourism. Experienced event coordinator/ Tours/ Seminars/ Conventions. 8 years of experience in Human Resources and Administration. Strong leadership and supervisory skills. Excellent in communication and interpersonal skills. Strong analytical skills providing data and information. Efficient computer knowledge on MS word/ MS Excel/ MS PowerPoint / MS Office. Creative and proactive on problem solving solutions. Work well independently and as part of a team dynamic. Flexible and easily adapt into a fast-paced changing environment. Self-motivated and strong positive attitude. Loyal and passionate in a professional level with strong ethical and moral values. Experience customer and guest service coordinator. Proficient in oral and written English. Knowledge in conducting trainings. EDUCATION COLLEGE - Dominican College Manila, Philippines DEGREE - Bachelor of Science Major in Tourism (BS Tourism) YEAR GRADUATED - 1999 - 2003 HIGHSCHOOL - Little Lambs Learning Center Philippines YEAR GRADUATED - March 1999 ELEMENTARY - Cainta Catholic College Philippines YEAR GRADUATED - March 1995 4