Michele Tangal

Michele Tangal PRODUCT TRAINER PERSONAL PROFILE I`m a product trainer and can manage people with different attitudes, backgrounds, learning styles and needs. ACADEMIC BACKGROUND University Of Cebu - Main Campus Bachelor of Science Secondary Education Major: Biological Science June 2006 – October 2010 WORK EXPERIENCE Resolutions Specialist/SME/Trainer Optum – United Healthcare November 2014 – Present - I started as a customer service representative helping medical providers understand the members benefit, how the claim was processed and helped them create an authorization for a certain procedure. Then I became an SME (Subject Matter Expert) after 3 years and worked my way up and became a Trainer. Number: (- Email :-Address: 226 S Cogon A.Lopez St., Labangon ,Cebu City 6000 Skills: ● People -Oriented ● Ability to work under pressure ● Outstanding Leadership Skills ● Detail Oriented Customer Service Specialist/Quality Agent Convergys Philippines – Blue Cross Blue Shield May 2012 – October 2014 - I helped medical providers with their claim and benefit inquiries and then I became a QAI (Quality Analyst Intern) making sure the information given to the caller was right while listening to their calls. Sales Representative Aegis People Support - Expedia November 2010 – March 2012 - I assisted customers with booking and planning their trips by offering good rates on flight and hotels.