Michele L Holes

123 Delano Street Allegan, MI 49010 --Michele Holes EXPERIENCE MOKA - Mentor of Community Supports March 2018 - Present Supports individuals living in the community by assisting them in meeting their predetermined goals through mentoring, skill building, training, advocacy, and offering support in general living skills. Establishes relationships with community resource agencies, volunteer opportunities, and employers Communicates with MOKA management, and the individual’s support team relative to program activities and progress of individuals served. Creates and executes individual training programs, according to the Individual Plan of Service. Northern Michigan Sports Medicine, Indian River, MI — Front Desk Manager September 2017-December 2017 (Relocated to accommodate spouse’s career) Managing the patient flow of the clinic to include: Online scheduling Insurance management Chart management (online and paper) Assisting therapists with documentation requirements Delegating and overseeing tasks given to other employees Staff training Assisting with clinic marketing and event planning Supply ordering Performing quarterly chart audits Northern Michigan Sports Medicine, Indian River, MI — Patient Representative, Fitness Instructor October 2006-September 2017 Facilitating and monitoring patient communication throughout treatment and after discharge Assisting patients with questions and concerns Managing clinic Facebook page and Messenger Planning and facilitating community service events and presentations Designing ad copy and marketing emails Serving on the marketing committee Database management Developing and teaching Tune Up for Balance, Aquatic Aerobics, & Aquatic Yoga fitness classes Coldwell Banker Northern Lakes, Alanson, MI — Administrative Assistant to Billy Andrew, Broker/Manager January 2001-December 2006 Assisting in all aspects of real estate sales Managing client real estate searches Showing properties to prospective clients Creating listing and sales documentation Facilitating the listing and sale of property Web page content management Company and property marketing Supply ordering Basic accounting Training new sales associates Creating and distributing client newsletters Database management SKILLS * Exemplary Customer Service* Team Player * Detail Oriented * Professional * Proficient * Creative Marketing COMPUTER SKILLS * Microsoft Office Suite* Google Docs/Drive * Practice Pro Online Scheduling* Quicken * Quickbooks* Ipads/Tablets * Streamline Documentation EDUCATION Saginaw Valley State University Bachelors in Business Management With an emphasis on Marketing, Legal Studies, and Communication COMMUNITY SERVICE * Girl Scout Leader-5 yrs* Church Board Member-1 yr * Sunday School Teacher-8 yrs* Women’s Club Member-3 yrs * Girls on the Run Coach-2 yrs