C. MICHELE CRANE
CONTACT
Address : Fenton MO 63026
Phone :-
Email :-WWW : Bold Profile
SKILLS
• Microsoft Office, including Outlook,
Word, Excel and PowerPoint
• Staff Management
• Onboarding and training
• Selection strategies
• Workforce improvements
• Recruitment
• Talent Development
• Team Leadership
• Training and Development
• Communication planning
• Attention to Detail
• Teamwork and Collaboration
• Conflict Resolution
• Cultural Awareness
• New Employee Training
• Exit Interviews
• Onboarding
• Compensation structuring
PROFESSIONAL SUMMARY
Experienced HR Consultant and Talent Strategist specializing in recruitment,
talent acquisition, and operations. As the Founder of Synergetic Vibes, I bring
over 25 years of expertise in creating tailored recruitment strategies,
streamlining hiring processes, and building high-performing teams for diverse
organizations. Skilled in evaluating applicant eligibility, conducting structured
interviews, and ensuring a positive candidate experience from sourcing to
onboarding.
Proficient in partnering with leadership teams to align recruitment strategies
with organizational goals, reducing hiring timelines, and improving retention
rates. Expertise includes developing workforce planning initiatives, optimizing
performance management systems, and enhancing employee engagement.
Passionate about fostering positive workplace cultures and providing
innovative solutions to meet both short- and long-term talent needs.
WORK HISTORY
Founder & Chief Talent Strategist, 08/2023 to Current
Synergetic Vibes LLC - Fenton MO
Synergetic Vibes is an HR consulting firm specializing in recruitment strategies,
talent acquisition, and employee engagement. As the founder, I oversee all
aspects of the business, providing tailored solutions to clients across diverse
industries to meet their hiring and workforce development needs.
Key Responsibilities:
• Designed and implemented end-to-end recruitment strategies, reducing
time-to-hire by 30% for clients.
• Sourced, screened, and placed over 460 high-performing candidates in just
1.5 years, achieving a 95% client satisfaction rate.
• Partnered with leadership teams to assess hiring needs, develop job
descriptions, and streamline interview processes.
• Conducted hundreds of structured interviews to evaluate candidates'
technical skills, communication abilities, and cultural fit.
• Designed and delivered onboarding and training programs to enhance
employee retention and engagement.
• Maintained detailed tracking of candidate pipelines using Applicant Tracking
Systems (ATS) and provided actionable insights through data analysis.
Key Achievements:
• Improved client hiring processes, resulting in a 25% increase in offer
acceptance rates.
• Created customized training programs that boosted employee engagement
scores by 15% for client organizations.
• Partnered with remote-first companies, helping them build cohesive,
high-performing virtual teams.
• Established Synergetic Vibes as a trusted HR consultancy through
exceptional client relationships and measurable results.
Core Skills:
• Talent Acquisition & Recruitment Strategy
• Candidate Screening & Evaluation
• Employee Engagement & Retention
• Workforce Planning & Development
• HR Process Optimization
• Client Relationship Management
Director of Engagement, 05/2021 to 08/2023
City Wide Facility Solutions - Fenton, MO
Managed all recruiting and staffing for an $8.5M company, ensuring alignment
of all HR activities and programs with the organization's culture, mission,
vision, and values. Provided exceptional service to employees, managers,
leaders, and vendors while overseeing the full employee lifecycle, from
recruitment to training and performance management.
Key Responsibilities:
• Directed all recruiting efforts, including coaching managers on effective
interviewing techniques and facilitating the interview and selection process.
• Conducted onboarding, orientation, and training programs to ensure
compliance and provide new hires with a seamless transition.
• Developed, recommended, and implemented personnel policies and
procedures, maintaining the corporate policy handbook and ensuring
acknowledgment by all employees and independent contractors.
• Designed and maintained the company's performance review process,
implementing a behavioral-based performance management system to
define expectations and key performance areas.
• Structured compensation and benefits packages based on market conditions
and budgetary constraints.
• Ensured company compliance with local, state, and federal laws while
upholding organizational standards.
• Assisted in the development of business strategies related to personnel
management and operational execution for optimal target utilization.
Key Achievements:
• Successfully managed and assessed 100 independent contractors, ensuring
replacements and training opportunities were identified as needed.
• Cultivated a strong corporate image and clear branding through innovative
leadership strategies.
• Developed succession plans and promotion paths, enhancing employee
retention and engagement.
• Collaborated across business divisions to improve communication, build
teams, and drive motivation among staff.
• Maintained optimal staffing levels by tracking vacancies and proactively
initiating recruitment processes.
• Created programs to assess effectiveness and implemented proactive
changes to meet evolving organizational needs.
Core Skills:
• Full-Cycle Recruitment & Staffing
• Employee Onboarding & Training
• Performance Management & Policy Development
• Strategic Workforce Planning
• Succession Planning & Team Building
• Compliance with Local, State, and Federal Laws
Business Operations Coordinator, 05/2018 to 05/2021
City Wide Maintenance Of St. Louis - Fenton, MO
Developed and executed recruitment programs to meet the growing demands
of a provider base, ensuring alignment with sales growth goals. Managed
end-to-end contractor recruitment, onboarding, and relationship development
processes, while overseeing administrative and operational requirements for
75 contractors across 300 facilities in St. Louis.
Key Responsibilities:
• Designed and implemented recruitment strategies, including regular job
postings, email campaigns, and social media marketing, to attract
prospective contractors.
• Scheduled, executed, and managed informational meetings to engage and
inform potential contractors.
• Maintained contractor relationships through proactive follow-ups and
relationship-building efforts.
• Conducted business analysis to assess and manage contractor positions,
account allocations, and territory distribution.
• Managed the contractor database using CRM tools, ensuring accurate and
up-to-date records.
• Oversaw contractor onboarding and served as a liaison during the first six
months of service, providing guidance and support.
• Administered contractor policies, including background checks, insurance
requirements, and discrepancy resolution in coordination with the
Operations Analyst.
Key Achievements:
• Streamlined recruiting processes for 75 contractors and 300 facilities,
improving efficiency and reducing time-to-fill.
• Developed and enforced internal policies to maintain responsiveness and
operational efficiency.
• Coordinated onboarding and training programs, ensuring seamless
integration of new contractors into the organization.
• Streamlined complaint response management by guiding policy adherence
and ensuring accurate investigations.
• Identified and resolved complex contractor-related issues, supporting
effective management decisions and business continuity.
Core Skills:
• Independent Contractor Recruitment & Onboarding
• Relationship Development & Management
• CRM Database Management
• Policy Development & Enforcement
• Strategic Business Analysis
• Process Improvement & Efficiencies
Accounts Receivables Director, 05/2015 to 02/2018
Creech Horse Transportation - Troy, MO
Oversaw monthly receivables ranging from $500,000 to $1.2 million,
consistently exceeding collections quotas by 25%. Managed client
relationships and streamlined collections processes, ensuring timely payments
and accurate financial reporting.
Key Responsibilities:
• Maintained strong client relationships through proactive communication via
calls, emails, and texts to address delinquencies and payment plans.
• Developed and implemented a Standard Operating Procedure (SOP) for
collections processes to improve efficiency and consistency.
• Performed rebilling and resolved accounting errors, ensuring accurate
invoicing and recordkeeping.
• Conducted skip tracing to locate missing information on owners and
accounts, enhancing recovery efforts.
• Managed social media platforms to support organizational communication
and engagement.
• Prepared and delivered monthly financial reports to owners and board
members, providing insights into cash flow and receivables performance.
Key Achievements:
• Managed cash flow reporting, posted cash receipts, and analyzed
chargebacks, resolving discrepancies independently to maintain financial
accuracy.
• Reduced aged accounts over 90 days through targeted collections strategies,
improving overall portfolio performance.
• Identified and resolved billing variances, ensuring system accuracy and
reducing errors.
• Compiled and analyzed delinquency data, presenting actionable insights to
senior management for decision-making.
Core Skills:
• Accounts Receivable & Collections
• Client Relationship Management
• Financial Reporting & Analysis
• Process Development (SOP Creation)
• Problem-Solving & Skip Tracing
• Cash Flow Management & Chargeback Resolution
Operations Manager, 03/2013 to 05/2015
Vino Van Gogh - St. Louis, MO
Oversaw operations across nine territories, including Omaha, Wichita, Quad
Cities, Peoria, Rockford, Fayetteville, Tulsa, Springfield, and Cedar Rapids,
managing teams and ensuring efficient execution of business strategies.
Directed recruitment, training, scheduling, and performance management for a
large network of independent contractors and employees.
Key Responsibilities:
• Developed yearly projections and schedules for new city expansions through
detailed data analysis.
• Designed and executed recruitment plans to hire remote Artists, Assistants,
and Inventory personnel for each city, including interviewing, hiring, training,
and onboarding management teams.
• Managed all HR functions, including counseling, contract terminations, and
maintaining up-to-date contractor records.
• Coordinated monthly schedules for 80–100 independent contractors and
personnel across 13 cities, ensuring optimal coverage for approximately 160
monthly events.
• Supervised three sales representatives, providing direction to achieve event
and revenue goals.
• Maintained accurate timekeeping and processed payments for all
contractors.
• Traveled extensively to monitor events, open new cities, and conduct
in-person interviews.
• Created training materials and management documents for remote
management teams.
• Monitored inventory management and control, placing bi-weekly supply
orders for all locations.
• Collaborated with the director and owner to identify growth opportunities,
improve management strategies, and drive revenue.
Key Achievements:
• Implemented policies and standard operating procedures (SOPs) to enhance
operational efficiency and drive continuous improvement.
• Streamlined operations by controlling budgets, reconciling expense reports,
managing scheduling, and maintaining customer accounts.
• Increased productivity KPIs by developing and leading training programs on
procedures and safety practices.
• Enhanced operational metrics through effective resource forecasting and
workforce management.
• Protected company assets by setting and enforcing security policies to
mitigate losses from theft or damage.
• Resolved performance issues and managed complaints across all territories
to maintain operational standards and client satisfaction.
Core Skills:
• Regional Operations & Territory Management
• Recruitment & Onboarding Strategies
• Workforce Scheduling & Timekeeping
• Inventory Management & Control
• Policy Development & Implementation
• Performance Management & Contractor Oversight
• Training & Development for Remote Teams
• Budget Oversight & Expense Management
Operations Manager, 03/2011 to 05/2013
Caine & Weiner - Louisville, KY
Oversaw all branch operations for one of the largest mid-size collection
agencies in the U.S., ensuring compliance with federal and state regulations
while managing recruitment, training, and performance optimization for
branch collectors and sales representatives.
Key Responsibilities:
• Developed and implemented recruitment plans to attract and hire branch
collectors and sales representatives.
• Conducted interviews, hiring, training, and onboarding for all new personnel,
ensuring readiness to meet operational demands.
• Managed payroll and timekeeping processes, submitting payroll accurately
and on time.
• Delivered comprehensive collections training, including FDCPA compliance,
talk-off strategies, payment transaction processes, and skip-tracing
techniques.
• Conducted U.S. and state compliance audits to ensure adherence to all
regulatory requirements.
• Prepared and managed staff budgets while fostering team-building
initiatives to enhance collaboration and productivity.
• Oversaw inbound and outbound call operations, ensuring effective
communication and resolution of client and customer needs.
• Acted as the first point of contact for all client communications, maintaining
strong professional relationships.
• Designed and implemented training programs for new employees and
ongoing performance-enhancing sessions for current staff.
• Directed day-to-day operations with a focus on achieving key business
metrics and driving continuous improvement.
Key Achievements:
• Strengthened performance metrics tracking and analysis to support tactical
and strategic business decisions.
• Implemented internal policies and standard operating procedures (SOPs) to
improve operational efficiency and responsiveness.
• Enhanced branch performance through targeted collections on accounts
aged over 60 days.
• Successfully managed branch operations, including collections and team
oversight, for a high-performing branch within a leading agency.
Core Skills:
• Branch Operations Management
• Recruitment, Training & Onboarding
• Collections & Compliance Auditing
• Performance Metrics & Analysis
• Budget Management & Team Building
• Client Relations & Call Management
• Policy Development & Process Improvement
Owner, 02/2007 to 02/2011
Executive Recruiters International - Houston, TX
Co-owned and managed daily operations for a recruitment-focused business,
overseeing a high volume of job openings and driving strategic initiatives to
attract top-tier talent. Developed key partnerships and implemented processes
to ensure operational efficiency, high-quality standards, and alignment with
industry trends.
Key Responsibilities:
• Oversaw 25+ active job openings daily, ensuring timely progress and
fulfillment of recruitment goals.
• Built strong relationships with college campus representatives to connect
with graduating seniors for targeted recruitment efforts.
• Established, optimized, and enforced business policies to maintain
consistency and deliver high-quality services.
• Analyzed performance data to evaluate and improve operational workflows,
align with current business conditions, and forecast future needs.
• Generated qualified candidate pools by strategically placing advertisements,
assessing applicant credentials, and conducting initial interviews and
pre-screening assessments.
• Collaborated with recruiting teams and HR representatives to achieve hiring
objectives efficiently.
• Managed recruitment teams, mentoring and educating new advisors to align
with organizational goals and values.
• Directed day-to-day operations across accounting, finance, HR, marketing,
and public relations functions.
• Negotiated tailored compensation packages to attract and secure top
candidates for key roles.
• Maintained an in-depth understanding of Oil & Gas industry trends, ensuring
recruitment efforts met evolving market needs.
• Led discussions on contracts, benefits packages, and executive compensation
with new hires.
• Tracked candidates throughout the hiring process and gathered feedback on
disqualifications, time-to-fill metrics, and other variables to optimize
recruitment strategies.
Key Achievements:
• Strengthened recruitment pipelines by fostering meaningful relationships
with educational institutions and industry leaders.
• Enhanced operational efficiency through data-driven decision-making and
process optimization.
• Successfully closed high-level candidates by offering innovative and
competitive compensation packages.
• Streamlined recruitment workflows to ensure timely hiring for high-demand
roles in a competitive industry.
Core Skills:
• Recruitment & Talent Acquisition Strategy
• Business Operations & Policy Development
• Team Leadership & Mentorship
• Industry Trend Analysis (Oil & Gas)
• Compensation Negotiation & Benefits Design
• Data-Driven Operational Optimization
• Client & Stakeholder Relationship Management
EDUCATION
High School Diploma, 07/1985
Ft. Zumwalt High School - O'Fallon MO
